Kyle Cioffi Email and Phone Number
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Kyle Cioffi is a Technology Support Specialist at NPU at Norwich Public Utilities. He possess expertise in troubleshooting, microsoft excel.
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Technology Support SpecialistNorwich Public Utilities Jun 2023 - PresentNorwich, Connecticut, Us
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Field EngineerUnisys Jul 2018 - Jun 2023Blue Bell, Pennsylvania, Us• Part of dedicated, on-site IT support team for Henkel Corporation at the North America Adhesives HQ.• Fulfill service requests through ServiceNow ticketing system that include imaging PCs, hardware break/fix, software installation and troubleshooting.• Remotely assist end users with troubleshooting and software installation.• Assist other field and onsite technicians with solutions in the Henkel environment. Also added to global list for technician assistance.• Personally responsible for configuring and shipping machines to every new user in NA, both remote and onsite locations.• Migrate users to new computers with a 4-year PC lifecycle program. -
Field Service TechnicianCtg - Computer Task Group Feb 2017 - Jul 2018Amherst, New York, Us• Contracted to Unisys to assist on-site, Level 3 Help Desk support for Henkel Corporation.• Fulfilled service requests through SRMS ticketing system.• Configured all new machines that were deployed in NA as part of the client’s PC lifecycle program.• Assisted with new user setup and Office 365 installations.• Maintained accurate inventory of local equipment and monitored asset tracking system for PCs on the network.• Set up NAS devices for other onsite locations to be used on the Henkel domain.• Lead technician assigned to facilitate week-long migrations of over 350 employees at 4 other sites in NA. -
Ground Operations SupervisorSouthwest Airlines Apr 2016 - Feb 2017Dallas, Tx, Us• Supervised the day-to-day activities of over 50 ramp agents.• Created daily schedules ensuring all ramp personnel were properly assigned to maintain maximum efficiency of all employees on duty. Assigned overtime as needed.• Held agents accountable through documentation in compliance with company and union standards.• Coordinated with local customer service department, dispatch and airport operations to maintain on-time performance.• Provided on-the-spot problem solving in a time sensitive operation.• Monitored operating condition of all heavy equipment and tools needed for ramp services with contracted maintenance.• Completed biweekly audits pertaining to safety and procedures. Monthly audits on aircraft maintenance parts and tools. -
Ramp AgentSouthwest Airlines Aug 2011 - Mar 2016Dallas, Tx, Us• Responsible for the overall on/off-loading of bags and cargo, including the time it takes to complete the tasks. • Communicated with pilots and ground operations for pre-flight planning and configuration. • Completed documentation associated with work assignments regarding safety and procedures.• Trained new-hire ramp agents of appropriate regulations, procedures, and company policies.• Provisioned aircrafts’ needs such as stocking inventory necessary for flights. • Operated motorized equipment such as belt loaders, air start units, tugs, bag carts, lavatory trucks, and de-ice trucks.
Kyle Cioffi Skills
Kyle Cioffi Education Details
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University Of ConnecticutComputer/Electrical Engineering
Frequently Asked Questions about Kyle Cioffi
What company does Kyle Cioffi work for?
Kyle Cioffi works for Norwich Public Utilities
What is Kyle Cioffi's role at the current company?
Kyle Cioffi's current role is Technology Support Specialist at NPU.
What is Kyle Cioffi's email address?
Kyle Cioffi's email address is ky****@****nco.com
What is Kyle Cioffi's direct phone number?
Kyle Cioffi's direct phone number is +186070*****
What schools did Kyle Cioffi attend?
Kyle Cioffi attended University Of Connecticut.
What skills is Kyle Cioffi known for?
Kyle Cioffi has skills like Troubleshooting, Microsoft Excel.
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