· Provided security consulting to state agencies regarding best practices and compliance with state and federal guidelines. · Assisted with federal and state audits to ensure strict compliance with requirements. · Approved and scoped firewall requests for state agencies and provided assistance where needed. · Documented and implemented security controls with RSA Archer. · Responded to critical security events and performed triage. · Performed annual security assessments of various state applications.

· Utilized and maintained hardware monitoring tools such as Solarwinds, Infoblox, Forescout, Cisco ISE, and Service Now.· Provided comprehensive technical support, encompassing proactive monitoring, swift troubleshooting, and optimization of various platforms.· Collaborated closely with state agencies to coordinate network gear upgrades, installations, and maintenance.· Successfully troubleshooted and maintained statewide network infrastructure, covering routers, switches, and access points for offices around the state. · Ensured consistent network performance and connectivity for various state departments.· Managed Palo Alto Firewalls deployed across the state network, ensuring robust security and compliance.· Orchestrated firewall policy management, refining rules and configurations to align with evolving security requirements.· Led bandwidth upgrade initiatives and executed Ethernet Virtual Circuit (EVC) changes to optimize network resources. · Assisted with the deployment and configuration of network equipment throughout the state.· Worked closely with the security team to ensure compliance with privacy regulations such as HIPAA and PCI for networking infrastructure.

· Troubleshoot and maintain core network infrastructure including border routers and distribution layer switches.· Establish BGP peers and load balance traffic across multiple providers. · Shape traffic as needed during maintenance or outage events.· Monitor network uptime and performance and respond to generated alerts· Provision and decommission networking equipment as needed.· Adjust and create firewall policies as needed.· Applied DevOps techniques and practices to automate IT infrastructure, implementing Infrastructure as Code (IaC) using tools like Ansible and Terraform for streamlining provisioning and configuration operations.· Participate in an on-call rotation for critical events.

· Monitored network performance and uptime and responded quickly to high priority incidents.· Provided Managed IT Services to small and medium sized businesses, including email administration, workstation and server management, employee onboarding, and network configuration and security. · Logged and documented known processes and wrote SOPs for internal documentation. · Responsible for provisioning workstations and cloud-based Windows servers for managed clients. · Coordinated disaster response plans with clients and management.· Maintained 99.9% uptime at a small-medium sized data center and performed routine checks and general maintenance.