Kyle Thomas Email & Phone Number

New York, NY, US

New York, New York, US

We have built a proven system and community that has helped dozens of ambitious job seekers land their dream roles at world-changing startup companies and make their career visions a reality without the anxiety, uncertainty, and loneliness of the job search.UpEmployment job seekers have landed their next role in an average of just 2.3 months.And these.

San Francisco, California, US

A community of senior startup operations leaders sharing best practices from the trenches.

I leverage my past experience growing and managing the Uber and JUMP businesses to advise and consult start-up companies, primarily focused on launching and scaling two and three sided marketplaces, overall business strategy, business growth, operational best practices, and best techniques for scaling processes, teams, and organizations

New York, New York, US

• Scaled and matured the operations organization from $2M annual run rate to over $15M in a little over a year while growing a mostly in-person team from 10 to 170+ during the height of the COVID-19 pandemic.
• Expanded service operations from one market into three (NYC, CHI, HOU) and from one product line to five.
• Managed HR, recruiting, finance, data reporting, merchandising, and procurement from Series A ($29.6M) through Series B ($45.0M).
• Assisted with fundraising efforts, including pitch decks and presentations to investors like Kleiner Perkins and Insight Partners.
• Created operational SOP’s, HR guidelines, employee onboarding, employee experience and growth programs, review process, and data reporting structure including operational KPI’s and financial metrics.
• Worked cross-functionally with teams across the business (sales, account management, growth, customer service, product, data, finance, legal, etc.) to build products and processes to address the company’s operational.

San Francisco, California, US

• Led JUMP launch in New York City and oversaw all business management and operations resulting in the completion of hundreds of thousands of trips within the first year
• Managed a team of over 100 across two warehouse locations (Bronx & Staten Island)
• Fostered positive relationships with community organizations and local elected officials

San Francisco, California, US

• Led the launch of Uber Rides in New York State resulting in the fastest growing US launch in the history of the company with over 1MM trips and $300MM in bookings in the first year
• Created and implemented an analysis framework to account for seasonal changes resulting in healthier business metrics, increased growth, and hundreds of thousands of dollars saved
• Monitored key marketplace metrics (growth, P&L, competition) for New York City (the largest Uber market in the US) and executed recommendations to resolve market issues and boost growth

San Francisco, California, US

• Successfully passed a ridesharing bill through the Connecticut state legislature
• Managed driver growth and recognition
• Built the first remotely operated driver support network at Uber consisting of 1 permanent and 3 remote locations
• Created strong ties in the community through partnerships with the NAACP, MADD, local colleges & universities, Connecticut state legislators, and other local organizations

San Francisco, California, US

• Launched Uber operations in New Jersey and Connecticut and oversaw all efforts until annual run rate reached $24M in Connecticut and $137M in New Jersey.
• Created expansion and launch operations strategy and execution including rider and driver growth, rider and driver support, marketplace efficiency, and incentives.

San Francisco, California, US

• Organized first ever NYC driver insurance event providing over 700 partners with access to affordable coverage
• Managed all payments for Uber the Tri-State including weekly payments, incentives, guarantees, and payment issues
• Responsible for driver supply growth

Bellevue, Washington, US

• Account manager and consultant for imports from large national and multi-national companies
• Analyzed data and processes to inform clients of product functions, industry information, and best practices
• Specializations in customs brokerage and customer relations

Washington, District Of Columbia, US

Seattle, WA, US

I smiled and dialed selling t-shirts and other swag to fraternities, sororities, and college groups across the country.

Bachelor Of Arts - Ba, Economics

Uber Sponsored Executive Education, Strategy, & Leadership

Altmba39, Seth Godin'S Akimbo Workshops