- Apart of a Business Solutions Team Globally and Corporate Operations Regionally. Design the client solutions offer: track & trace, document management, KPI Reporting, VMI, EDI, PO Management, CHB Entry Automation. Ensure the solution is as operationally optimized as possible within constraints imposed by client and ERP systems. - Implement the client offer by coordinating with Corporate Sales/Operations/IT Teams globally. Configure Business Systems (TMS, WMS, ERP, IES) to achieve transparency. Create and distribute SOP to operations on local and international level. - Promote and sell Business Solutions by answering Global Accounts needs, identify potential areas to streamline flow of materials and processes. Analyze complex business processes while considering industry specific needs) (Aerospace, Cosmetics/Beauty, Medical, Pharma, Mining, Technology)- Design and schedule COGNOS Shipment, Financial, Monitoring Reports. Manage operations data quality through milestone/deviation events- Responsible level 1 training and support of users, both internally and externally. Test and validate system developments/bug fixes

- Facilitate movement of cargo to fulfill customer needs. Comply with customer SOP’s and track KPI’s. Maintain/develop carrier relations to reduce lead times, enhance reliability, and negotiate rates to create a competitive advantage. - Assemble Commercial Documents (Invoice, Pack List, SLI, DG DEC, etc.) for export and AES filing. Verify all transactional parties conform to local and International regulations. Issue AWB’s (Direct, Back-­‐To-­‐Back, CONSOL) based upon service request. - Quote customer and invoice services in accordance with negotiated rate. Identify each customer needs to meet expectations.

- Break bulk air consolidations through coordinated retrieval, assembly, and distribution of freight to key parties in an efficient and effective manor. - Fix issues with dispatch data in AS400. Obtain key import documents through various means of communication. Distribute documents to in-­‐house and outside customs brokers, plan for special requirements, and notify necessary parties of shipment status. - Manage invoicing for unique customer accounts to ensure payment is received prior to release.

Exhibit professional customer service in a diversified International business environment. Balance many aspects of restaurant operations simultaneously while maintaining a positive, enthusiastic appearance to patrons.

Manage daily restaurant, bar, and room service operations in a fluctuating convention style hotel. Control house/bar inventory, cash drops ranging $200-­‐$2000, balance associates sale reports, and corrective action documentation. Review applicants; conduct interviews, managed hire and training for ten associates.