Kyle Cooper Email & Phone Number

Leading and mentoring team members to provide exceptional service to customers, maintaining stock and deliveries, barista work and performing stock takes and ordering. Additionally, ensuring myself and staff surround themselves in deep cleaning, stocking, and excellent customer service duties.

Birmingham, England, United Kingdom

Store manager in the first PME Cake retail store, providing exceptional and speedy customer service, attaining excellent store reputation. My duties expanded to include hiring and training new staff members, liaising with operations management to ensure continuous stock intake and constant full shelving of store and that KPI’s were being met. My subsequent duties later surrounded continuous training and development of my team, providing merchandising ideas and product improvements, taking accountabilities for all administrative duties and daily processes within the store on all fronts/occasions.

Wolverhampton, England, United Kingdom

Working both independently and co-operatively to produce and serve a range of coffees, teas and alternate hot drinks and food to customers, while upselling on soft drinks and confectionery. Along with these duties I also surrounded myself with staff training, deep-cleaning, and cash management systems.

Fdsc, Bakery Patisserie Science, Fdsc Degree

Diploma Of Education, Professional Bakery Levels 2 & 3, Distinction

Diploma Of Education, Food Preparation/Professional Cooking/Kitchen Assistant, Merit