Operations Coordinator
CurrentSpearheaded operations for a major West Coast/Canadian client along with 1 teammate, generated over $2 million in profit over the road for 2023 and $1.5m in 2022.Ensured accurate BOL creation and dispatching for over 500 LTL shipments annually.Helped profit over $100k from LTL shipments in 2023 through effective load management and customer interactions.Partnered with teams to refine truck rates and optimize customer quotations.Maintained excellent customer service, fostering strong relationships.Send daily shipment updates to customers via email spreadsheet or attached excel shipment report.Build lane sheets for contract quoting customer and send to our internal team to enter rates.Analyzed and adjusted freight rates, ensuring competitive pricing and profitability. Including FTL dry van, Reefer, Hazardous, Tanker, Intermodal, Air. Base rates came from internal teams and I would mark up for customer price.