Kyle Curran Email and Phone Number
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Crisp decision-maker clearly focused on spearheading operations and business strategy, with a strong understanding of strategic planning, continuous improvement, and operations management within highly regulated industries, fueling growth of multi-million-dollar organizations. Trusted to guide multiple cross-functional teams by providing invaluable insight into customer and business needs and challenges, helping influence and guide strategic initiatives to success.Deep passion for creating, building, and shaping high-performing teams, while establishing the team’s vision and transforming operations to ensure success. Proactively fosters relationships and camaraderie with cross-functional business leaders to foster diverse and highly productive work environments. Demonstrated ability to balance priorities in complex operations to deliver consistent, scalable value. With a focus on on people, process, and systems, drives successful change by evaluating impact on employee experience, customer experience, operational effectiveness/efficiency, and compliance. Areas of expertise include:• Technology Transformation• Enrollment Management• Student Engagement• Student Financial ServicesEstablished track record of identifying and executing best practices that deliver desired results. The cornerstone to success resides in a unique mix of competencies, including customer service, operational excellence, and performance improvement.
Rocky Mountain College Of Art + Design (Rmcad)
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Senior Vice President, Enrollment ManagementRocky Mountain College Of Art + Design (Rmcad)Phoenix, Az, Us
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Senior Vice President, Enrollment ManagementRocky Mountain College Of Art + Design (Rmcad) Oct 2023 - PresentLakewood, Colorado, UsI am dedicated to optimizing the entire student lifecycle and driving technology strategies to enhance the educational experience. In my role, I serve as the total enrollment leader, responsible for shaping the enrollment strategy and managing data and processes to ensure operational excellence. As a member of the Executive Team, I contribute to the strategic direction and growth of the organization, positioning us for success in the ever-evolving education landscape.
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Co-Founder, AdvisorMetavasi Partners 2022 - 2024Providing higher education organizations with leadership and guidance to effectively execute transformational initiatives. -
Senior Vice President, OperationsZovio 2020 - 2022Chandler, Arizona, UsSpearheaded all front and back office customer operations, overseeing a high-performing team of 800+ employees across 3 sites and a remote workforce. Pioneered continuous improvement and strategic planning, guiding the Business Process Outsourcing (BPO) services in a highly regulated environment with 1M+ transactions annually. Coordinated cross-functionally with marketing, corporate finance, and strategy teams to develop strategic growth plans and maximize operations success. Responsible for managing profit and loss (P&L) functions.▪ Steered customer acquisition processes to secure 35,000 new customers annually and retain 30,000+ existing customers by setting challenging, ambitious goals with measurable results through the Objectives and Key Results (OKR) methodology, reporting to the Zovio Board of Directors and clients’ executive leadership.▪ Increased NPS from 46.7 to 63.1 by creating a Voice of the Customer program, while boosting sales conversion 25% and reducing cost per acquisition by 15% through the development of an automated, multi-channel contact strategy.▪ Served as an agent of change, fostering an inclusive and collaborative environment to amplify staff engagement score via Great Place to Work© survey from 55 to 79. -
Vice President, Retention & Customer ServiceZovio 2017 - 2020Chandler, Arizona, UsDirected all customer retention and customer service operations, constructing and executing strategic plans focused on improving customer experience, academic success, operational effectiveness, and compliance. Accountable for monitoring academic advisement, reengagement, reconciliations, Title IV processing, financial advising, and customer account management. Oversaw operational performance for front and back office operations, developing comprehensive dashboards, forecasting tools, individual performance monitoring. Managed vendor contracts and service level agreements (SLAs) related to Title IV stipends processing, technology services, professional services, and collections.▪ Leveraged cross-functional leadership and communication skills to steer 350+ employees to achieve business and financial objectives and improve overall performance.▪ Key role in facilitating and guiding people development, partnering with human resources, talent management, and compensation to qualify as a Great Place to Work©.
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Member Board Of DirectorsZovio, Inc. Political Action Committee 2018 - 2021Selected by the executive leadership team to serve on the Zovio PAC board. Provided strategic direction and oversight of external affairs that supported the mission and vision of Zovio while growing new PAC membership and board leadership.
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Vice President, Product ManagementUniversity Of Phoenix 2014 - 2017Phoenix, Az, UsDirected product management functions, constructing and leading a new shared-services organization responsible for the strategy and execution of the technology portfolio for the University of Phoenix. Piloted end-to-end implementation of new technology systems, including Blackboard, Salesforce, Genesys, Vocado, and more, to streamline and automate various processes and procedures. Led project management and execution, driving large-scale system implementations for multi-year projects within a highly regulated industry. Partnered with vendors and contractors to deliver value to the university by optimizing operational efficiencies, customer experience, and risk management.▪ Served as Executive Sponsor of an organizational reinvention program that delivered $20M in annualized savings while improving the organization’s NPS from 30 to 50 and decreased cost per acquisition by 30%.▪ Played an integral role in establishing a vision to promote and enhance the mobile-first experience for the customer, back-office process automation, and business intelligence to provide insights throughout customer journeys.▪ Budget responsibility for the department and large-scale initiative investments for $1M-$40M to ensure delivery of return on investment (ROI). -
Vice President, Administrative ServicesUniversity Of Phoenix 2011 - 2013Phoenix, Az, UsDelivered strategic direction across administrative services with a focus on business optimization and customer experience, impacting 3,000+ employees and 450,000+ active customers. Supported the Project Management Office (PMO), business process analysis, customer experience, strategic integration, and technology integration to drive operational excellence. Facilitated the execution of various strategic initiatives focused on improvements in people, process, and technology.▪ Influential in leading the research, planning, development, and implementation for initiatives that improved customer experience, employee experience, and enhanced compliance; increased customer satisfaction by 30%.▪ Delivered ROI on process improvement projects ranging from 25-150%+ through cost savings and revenue generation.
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Vice President, Financial Services - Contact Center OperationsUniversity Of Phoenix 2002 - 2011Phoenix, Az, UsHeaded contact center operations with a focus on retention and overseeing 400+ financial services employees for multiple customer segments and markets. Partnered with senior and executive management to improve customer experience, accounts receivable, bad debt, financial aid processing times, and leadership development. Served as an executive sponsor for committees and strategic initiatives to improve customer service, employee performance, performance management, and compensation design. Collaborated with shared-services organizations to improve cross-department communication.▪ Introduced and developed standard operating procedures (SOPs) and process improvements for multiple departments, including creating a champion-challenger vendor management strategy for external collections process.▪ Consistently produced high-quality results and demonstrated exceptional leadership to achieve multiple promotions within leadership, operations, enrollment management, and contact center operations from 04/2002 to 10/2008.
Kyle Curran Skills
Kyle Curran Education Details
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University Of PhoenixBusiness – Management -
University Of PhoenixMaster Of Business Administration - Mba
Frequently Asked Questions about Kyle Curran
What company does Kyle Curran work for?
Kyle Curran works for Rocky Mountain College Of Art + Design (Rmcad)
What is Kyle Curran's role at the current company?
Kyle Curran's current role is Senior Vice President, Enrollment Management.
What is Kyle Curran's email address?
Kyle Curran's email address is ky****@****ion.com
What schools did Kyle Curran attend?
Kyle Curran attended University Of Phoenix, University Of Phoenix.
What are some of Kyle Curran's interests?
Kyle Curran has interest in Exercising (Mainly Running And Weights), Golf And Traveling, Children, Spending Time With Family, Education, Environment, Science And Technology, Health, Friends.
What skills is Kyle Curran known for?
Kyle Curran has skills like Leadership, Strategy, Process Improvement, Customer Experience, Leadership Development, Management, Project Management, Staff Development, Operations Management, Change Management, Strategic Planning, Coaching.
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