My role involves understanding the unique needs of businesses across various industries, providing them with tailored barcode, RFID, and mobile computing solutions that enhance their operational efficiency and accuracy.Skills and Competencies- Strong interpersonal and communication skills- Deep understanding of data capture technology and mobile computing- Ability to build and maintain client relationships- Strategic thinking and market analysis- Proficiency in CRM software and sales tracking tools- Problem-solving and consultative selling skills

- Client Acquisition: Spearheaded new business development initiatives, identifying and engaging prospective clients within the HVAC and service industry. Successfully managed the entire sales cycle, from prospecting to closing deals.- Consultative Selling: Employed a consultative selling approach to understand client needs and challenges deeply. Demonstrated how FieldPulse's solutions align with their goals, ensuring a tailored and effective sales pitch.- Product Knowledge: Developed an in-depth understanding of FieldPulse's field service management platform, staying current with updates and features. Effectively communicated the value proposition to clients, addressing their pain points and offering solutions.- Pipeline Management: Managed a dynamic sales pipeline, utilizing CRM tools to track leads, opportunities, and client interactions. Prioritized leads based on potential value and likelihood of conversion.- Cross-functional Collaboration: Collaborated seamlessly with marketing, customer success, and product teams to align sales strategies with organizational objectives. Provided valuable feedback from the field to enhance product development and marketing efforts.

Sales Development: - Identify and prospect new business opportunities through various channels.- Conduct thorough research to understand potential clients' needs, goals, and pain points.- Actively engage in lead generation activities and qualify prospects.Consultative Selling:- Build strong relationships with key stakeholders and decision-makers.- Conduct detailed discovery calls and needs assessments to understand client requirements.- Present and demonstrate our products and services effectively to showcase their value proposition.- Articulate the features, benefits, and unique selling points of our solutions.Account Management: - Effectively manage a portfolio of client accounts, ensuring high levels of customer satisfaction.- Conduct regular check-ins and proactive account reviews to identify opportunities for growth and address any concerns.- Collaborate with cross-functional teams to deliver exceptional customer experiences.- Provide ongoing support and act as the primary point of contact for clients' inquiries and requests.Solution Proposal and Negotiation:- Prepare and deliver customized proposals and presentations to align with clients' needs.- Negotiate contract terms, pricing, and agreements to drive successful deal closures.- Collaborate with internal teams to ensure the seamless execution of client projects.Revenue Growth and Target Achievement:- Meet and exceed sales targets and revenue objectives on a consistent basis.- Continuously identify upsell and cross-sell opportunities within existing accounts.- Collaborate with the sales team to strategize and implement effective sales plans.CRM and Sales Reporting:- Utilize CRM software to manage client interactions, track sales activities, and maintain accurate records.- Provide regular reports on sales performance, pipeline, and forecasting.

Key Responsibilities:Relationship Management: Build and maintain strong relationships with SMB customers, serving as their primary point of contact. Understand their unique business needs and align our solutions to help them achieve their goals.Account Retention and Renewals: Proactively manage the renewal process for 300+ customer accounts, ensuring timely and successful renewals. Identify opportunities to increase customer value and negotiate pricing and contract terms.Proactive Account Reviews: Conduct regular account review meetings with customers to discuss their business objectives, address concerns, and identify opportunities for additional value-add services or upsells.New Business Development: Actively taking in New Business Logo's and working with the sales team to identify and pursue new business opportunities within the SMB segment. Leverage my existing customer relationships to generate referrals and expand the customer base.Customer Advocacy: Serve as the voice of the customer within the organization, ensuring their feedback, needs, and challenges are effectively communicated to relevant teams. Act as a trusted advisor, providing guidance and recommendations based on customer requirements.Cross-functional Collaboration: Collaborate with internal teams, including customer support, product management, and marketing, to deliver exceptional customer experiences and ensure customer success.

While in this position:-I created $1.2 million in new opportunities.-Hit a 99% quota attainment-Was the top performer for the entire year-Was able to effectively partner and work with account executives-Partnered with marketing on occasion to develop new cadences and how to target different prospects-Had a hand in training and coaching new BDR's-Outbound into targeted accounts and gain interest with heads of support, success, sales and marketing.