Kyle Dimalanta Email & Phone Number

Olympia, Wa, Us

Olympia, Washington, United States

Shelton, Washington, United States

Shelton, Washington

• Diagnosed, troubleshooted, and resolved system software, hardware, and networking problems• Training of new employees and new IT technicians• Coordinated with other IT technicians, vendors, and department leads to share information for root cause analysis • Systems administration, including new hire setups and account creation• Maintained IT ticketing queue, closing tickets within the company SLA• Configured, imaged, and deployed Windows 7-10 workstations• Network administration using Cicso iOS • VoIP Phone Management (Mitel)• Setup and support conference room A/V presentation systems• Maintained documentation and process improvement standards• Communicated technical information, both verbal and written, to a wide range of end-users up to C-level executives• Printer and copier maintenance and support• Setup, support, and breakdown of point of sales terminals• Setup and maintenance of Mobile Device Management (MDM) infrastructure • Ultra low voltage network line runs • Television installs • Digital signage support and troubleshooting• Organized storage areas and cabling• Active Directory (AD) user creation, deletion, and maintenance• Maintains and monitors server availability, functionality, and efficiency• Maintains and monitors server availability, functionality, and efficiency• Monitors and configures backups for disaster recovery• Updates, configures and troubleshoots PBX and voicemail systems• Image, install, configure, activate and update hardware, software and peripheral equipment• Review, diagnose, troubleshoot, research and resolve customer/IT reported system incidents, service requests and access requests• Plans, schedules and performs hardware and software installs, repairs and upgrades• Maintain, modify and audit network equipment by ensuring appropriate VLAN (Virtual Local Area Network), port security and port availability

Lacey, Washington

• Navigated through multiple computer applications with speed and accuracy.• Worked with customers to resolve inquiries.• Provided troubleshooting assistance to customers• Accepted and implemented coaching and feedback in order to achieve individual and team performance goals.• Maintained a high level of world class customer service/professionalism to a wide range of customers.• Recommended products that best suit the customer.

Seatac, Wa

• Imaged computers using Dell ImageAssist and Symantec Ghost• Used software deployment and management technologies such as Symantec Altiris• Maintained a ~500 item computer inventory• Used Bomgar remote desktop software for remote installs and troubleshooting• Performed minor installation and repairs to hardware, software, or peripheral equipment, following design or installation specifications.

Ames Library

• Used administrative privileges to diagnose, replicate, and resolve various questions and issues from clients regarding the use and purpose of industry specific programs using a help desk ticketing system• Instrumental to the phasing out and eventual rollout and deployment of a new learning management system (LMS)• Professionally interacted with clients via email, telephone, and face to face communication• Asked questions, listened, and made recommendations on best use of technology for client needs• Complimented for professional responses to non-technical clients with complicated questions• Responsible for processing and adherence of sensitive data and FERPA regulations.

Seattle Pacific University

• Correct operation of the POS system• Food preparation• Understanding and utilization of proper food, service, and clean up procedures

Seattle Pacific University

• Cashiering• Food production/server,• Dish room• Cleaning & stocking• Closer

Olympia, Washington

• Learned to operate the cash register quickly and accurately • Closed very often and was instrumental in getting the store ready for the next day• Helped customers feel comfortable and welcomed by making small talk, ice cream recommendations

Seattle Pacific University Gwinn Commons

Provided rapid and comprehensive customer servicePerformed a wide variety of essential tasks, efficiently and effectivelyAble to cater to the specific needs of gluten-free customersServed foodDish roomCleaning & stocking