Kyle Done Email & Phone Number

Belmont, Ca, Us

San Francisco, California, Us

Cary, Nc, Us

-Managed the accounts of over 125 of our largest customers across various verticals and sizes, with a total annual revenue of over $1.4 Million-Lead the Customer Success team with 150% quota attainment while also maintaining the lowest attrition/churn rate -Worked with customers to sell additional software licensing and professional services-Provided on-call, ongoing support for Samanage’s IT Asset Management and Service Management solution on an as-needed basis -Provided product demonstrations to additional departments and users within existing accounts and continue to expand and cross-sell our solutions within current accounts -Periodically contacted current customers to ensure that they are continuously successful using the application-Assisted customers in building out their service catalog workflows, deploying our asset management agent, customizing their self-service portal, and configure their roles and permissions within the Samanage application-Worked to retain customers and renew them through continuous support and renewal assistance -Worked internally with other teams at Samanage to ensure customer satisfaction, from implementation strategy, to customized API scripting, to creating SOWs and executing Professional Services engagements Samanage is one service desk used by IT and any other internal service providers (Facilities, HR, etc.) that dramatically improves visibility, efficiency, and success.Samanage capabilities include IT service desk, problem and change management, hardware and software tracking, a contract repository, inventory risk detection, and more. Delivered as a SaaS service with no software or servers required, Samanage is easily deployed across multiple locations within minutes and provides visibility into complex IT infrastructures.

Norwalk, Connecticut, Us

-Responsible for driving growth and development of Autotask’s industry leading Professional Services Automation, Endpoint Remote Monitoring and File Sync and Share SaaS product lines to current customer base of 200+ Managed Service Providers-Increased revenue from my accounts by 24% in 2015 while reducing attrition in my base-Developed and delivered online trainings to current and prospective customers-Acted as key escalation point for support and service issues-Maintained accurate activity data in the CRM tool and produce weekly forecast reportsSince its founding in 2001, Autotask has become the #1 provider of web-based IT Services Management Software, used by thousands of IT service professionals worldwide. Autotask's success is based on its proven ability to help IT service professionals automate and manage people, projects, and processes more efficiently and to run their businesses better and more profitably. Autotask has been designed for use by IT Service providers and Managed Service Providers (MSPs) and is crafted to fit their business model. While Autotask provides tools to help every employee function more productively, it also offers reporting capabilities that managers need to analyze profitability in real time. Any company that needs to manage workforce resources efficiently and service customers will find that Autotask will help maximize ROI.

Cupertino, California, Us

-Trained end users how to effectively use their products based around their personal needs-Conducted hardware and software troubleshooting-Repaired relationships with customers who were having poor experiences with Apple products-Developed and oversaw the closing procedure of the sales floor -Perfect 100% customer service rating in anonymous third party satisfaction surveys

Purchase, New York, Us

-Marketed all properties in the region calling upon businesses of all types and sizes -Determined needs and budgets and present proposals inclusive of broadcast and digital products to improve market and brand awareness -Served in the role of customer relationship manager in working with accounts on all aspects of their business relationship. During tenure, have brought in a number of new accounts that were grown larger through service and relationship -Developed extensive experience in prospecting, proposals and presentation.

Schenectady, Ny, Us

Special Programs Manager (September 2007 - February 2009)-Selected for this newly created position from among 10 candidates-Implemented programs to close new business with homeowners who were unable or not prepared to make a purchasing decision on the first in-home visit-Consistently exceeded sales goals and posted a successful closing rate of 40%-Generated over $500,000 in sales that previously were lost-Provided feedback and advice to company leadership on the performance of the sales team based on customer feedback Senior Sales Consultant (October 2002 - September 2007)-Determined customers’ needs through in-home visits,assessments and demos-Achieved top sales performance and recognition for five consecutive years in this 100% commission/first call close sales environment

Ba, Environmental Science

Regents Diploma