Kyle Douglass

Kyle Douglass Email and Phone Number

IT Support Specialist @ Higher Ground Technologies
Albany, NY, US
Kyle Douglass's Location
Albany, New York, United States, United States
Kyle Douglass's Contact Details

Kyle Douglass personal email

n/a
About Kyle Douglass

Kyle Douglass is a IT Support Specialist at Higher Ground Technologies. He possess expertise in technical support, research, microsoft office, customer service, windows and 4 more skills.

Kyle Douglass's Current Company Details
Higher Ground Technologies

Higher Ground Technologies

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IT Support Specialist
Albany, NY, US
Website:
highergroundtech.com
Employees:
5
Kyle Douglass Work Experience Details
  • Higher Ground Technologies
    It Support Specialist
    Higher Ground Technologies
    Albany, Ny, Us
    View
  • Nys Office Of Its
    It Support Specialist 2
    Nys Office Of Its Sep 2024 - Present
    View
  • Higher Ground Technologies
    Systems Engineer
    Higher Ground Technologies May 2023 - Aug 2024
    Collierville, Tn, Us
    · Use ticketing software (Connectwise Manage) to manage tickets and document time and steps taken· Provide remote troubleshooting support to clients with issues including but not limited to: Workstation support, Windows, Mac OS, Office 365 (programs and admin), Active Directory, DHCP, Watchguard firewalls, HP Switches and Switchvox phones· Provision and assign appropriate security groups and permissions to new users in Active Directory and Office 365 for a wide variety of clients· Locate DHCP conflicts, set reservations as needed.· Provision extensions, create and manage call rules, and edit IVRs and Timeframes for Switchvox phones· Create, enable and disable rules in Watchguard firewalls as needed· Communicate clearly and considerately with clients to ensure that their problems are solved as quickly and painlessly as possible· Provide onsite support and equipment installation as needed· Act as primary contact for onboarding new clients.
    View
  • Higher Ground Technologies
    It Support Specialist
    Higher Ground Technologies May 2019 - May 2023
    Collierville, Tn, Us
    · Use ticketing software (Connectwise Manage) to manage tickets and document time and steps taken· Provide remote troubleshooting support to clients with issues including but not limited to: Workstation support, Windows, Mac OS, Office 365 (programs and admin), Active Directory, DHCP, Watchguard firewalls, HP Switches and Switchvox phones· Provision and assign appropriate security groups and permissions to new users in Active Directory and Office 365 for a wide variety of clients· Locate DHCP conflicts, set reservations as needed.· Provision extensions, create and manage call rules, and edit IVRs and Timeframes for Switchvox phones· Create, enable and disable rules in Watchguard firewalls as needed· Communicate clearly and considerately with clients to ensure that their problems are solved as quickly and painlessly as possible· Provide onsite support and equipment installation as needed· Act as primary contact for onboarding new clients.
    View
  • Expedient
    Front Desk Analyst
    Expedient Jan 2018 - May 2019
    Pittsburgh, Pa, Us
    · Assist helpdesk team with remote support, including in the setup of Zoom Rooms· Provide remote hands hardware support to clients and remote employees· Execute visitor access policies· Work tickets of various problem types within the internal Support Management Console using standard operating procedures, troubleshooting practices and clear communication· Aid the monitoring team in processing alerts, creating tickets, and working and triaging tickets as needed.
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  • Patton Computers
    Repair Manager
    Patton Computers Jul 2013 - Jan 2018
    Some managerial responsibilities.Senior technician repairing computers and mobile devices.Help customers with repair and purchase needs.
    View

Kyle Douglass Skills

Technical Support Research Microsoft Office Customer Service Windows Linux Computer Hardware Computer Maintenance Computer Repair

Kyle Douglass Education Details

  • University Of Mississippi
    University Of Mississippi
    Psychology

Frequently Asked Questions about Kyle Douglass

What company does Kyle Douglass work for?

Kyle Douglass works for Higher Ground Technologies

What is Kyle Douglass's role at the current company?

Kyle Douglass's current role is IT Support Specialist.

What is Kyle Douglass's email address?

Kyle Douglass's email address is kd****@****ech.com

What schools did Kyle Douglass attend?

Kyle Douglass attended University Of Mississippi.

What skills is Kyle Douglass known for?

Kyle Douglass has skills like Technical Support, Research, Microsoft Office, Customer Service, Windows, Linux, Computer Hardware, Computer Maintenance, Computer Repair.

Who are Kyle Douglass's colleagues?

Kyle Douglass's colleagues are Ofu Edward Omeji, Danny Ybarra, Steven Short, Thomas Guffin.

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