Kyle Drown Email & Phone Number

United States

Maintains a high rate of client retention through superior customer service, assisting assigned client base with all components related to payroll processing.Responsible for accurate and timely preparation and submission of payrolls.Establish and maintain a positive working relationship with clients and coworkers to promote a quality service image.Research and resolve payroll and Human Capital Management related questions, concerns, and problems for clients in a friendly, and timely manner.Handles a high volume of telephone and email correspondence.Advises clients on how to fully utilize the Human Capital Management platformOther projects as assigned.

Katy, Texas, United States

Mentored team members by demonstrating best practices for sales and customer service.Cultivated positive rapport with associates and team leadership.Identified and developed top talent within management structure to promote performance-oriented culture.Supervised 75 independent contractors and managed all performance metrics within my territories.Returned stores to profitability by reviewing operations, implementing imporvements, restructuring frameworks, hiring talented staff and enhancing training programs.Collaborated with Regional Manager to improve performance and grow sales.Collaborated with Store Sales Manager store team members to improve performance and grow sales.Prepared locations for audits by analyzing marketing and inventory reports.Strategized business operations, merchandising strategies and personnel moves.Developed and enhanced sales and merchandising programs, positively impacting bottom-line profitability with strong growth.Oversaw store merchandising, brand exposure and product availability.Sourced and recruited top talent for various retail store positions and verified recruiting processes to meet new store opening timelines.Spearheaded growth initiatives to improve operational standards.

Houston, Texas Area

I was responsible for supporting and overseeing operations within an assigned district of 8-10 stores. The primary objective is to live, teach and demonstrate the MOD Pizza culture in all interactions. Responsibilities include P/L for stores, developing store management teams, vendor management, managing fixed costs, maximizing sales & profitability, food & beverage quality, guest satisfaction and profitability to meet company business goals and objectives.Consistently a role model with a customer-first attitude and exhibited the company's culture, missions and values through everyday activities and behaviors.Reviewed store environments and key business indicators to identify problems, concerns, and opportunities for improvement. Worked in collaborations with in-store management team to develop solutions that deliver adequate results.Regularly utilize management information tools and analyze financial reports to identify and address trends and issues within the store and the district's performance.Troubleshoot problems promptly with answers from stores in response to employees/managers in regards to guest feedback and complaints etc.Responsible for New store opening duties but not limited to staffing, training, and supervising vendors.Prepare, communicate and educate teams on changes of policies, practices or standards within the organization.

El Paso, Texas, United States

• Maintained 100% accountability of a large section of equipment worth over $10 Million dollars.• Maintained records of P.O.L. (Petroleum, Oil and Lubricants) being issued and received threw out the squadron.• Maintained records of fuel being received and issued threw out the 4-9 squadron worth over $1 Million, and over 600,000 gallons of fuel issued and received.

Charleston, South Carolina Area

• Controls payroll costs by monitoring scheduling and business trends• Ensures that all offices are properly staffed for efficiency in customer service• Collaborates on projects and processes that are cost-effective and streamlines standard operating procedures• Conducts visual and operational audits to identify areas for improvement• Drove the average dollars-per-transaction to third in the district with a 6% increase• Conceived and tested several new incentive contests that were rolled out districtwide• Surpassed profit goals by 10% in the summer of 2012, outperforming other districts in sales and profit

Master'S Degree, Business Administration, Management And Operations, 3.63

Bachelor'S Degree, Business Administratration W/ Minor In Finance, 3.4

Doctor'S Degree, Business Administration And Management, General