Kyle Duffy Email and Phone Number
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I am a value-focused and customer-centric creative problem solver with a knack for operations optimization. I drive innovative solution delivery by leveraging smart technology and diverse, talented teams. Well-regarded for agile customer experience, analytical prowess, sharp business acumen, excellent verbal and written communication skills, and thrive off of energetic optimism and flourish in driving value-add results through social influence and team camaraderie.With an engineering backdrop complimented by an expansive customer-centric technology operations career that has traversed six continents, I know what it takes to grow, optimize, and support global technology solutions as an executive leader. I’m acutely aware of the importance of close cross-functional collaboration and particularly enjoy leveraging clean and accurate data to make calculated strategic decisions that have vast organizational impacts.
Hexagon Mining
View- Website:
- hexagonmining.com
- Employees:
- 1301
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Service And Support Director, UscaHexagon MiningDenver, Co, Us
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Service & Support Director, UscaHexagon Mining Oct 2023 - PresentTucson, Arizona, UsHere at Hexagon Mining USCA Region, my priorities include being ultimately responsible for the positive outcomes of critical client projects, seamless implementations, and top-notch customer support. Working in conjunction with the Regional Sales Team, Global Business Unit and Functional teams, our mission is to provide best-in-class customer experience for all of our clients and driving the Mining division’s “The Power of One” strategy within our client base through our life-of-mine expertise in safety, productivity and sustainability.
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Senior Vice President Of OperationsAxis Technical Group Dec 2020 - Nov 2023Anaheim, Ca, UsDedicated to bringing a customer-centric operational approach to Axis to continue to drive customer success, streamline operational best-practices, and help drive company financial and cultural growth. Serve as the primary client evangelist in delivering service excellence, and ensuring we are meeting and exceeding client expectations. -
Vice President, Customer ExperienceVirtualarmour Jun 2017 - Dec 2020Englewood, Colorado, UsTaking VirtualArmour's white glove customer experience to the next level. Actively advancing our trusted advisor status within our client base by establishing and solidifying trust, transparency, integrity, and driving client advocacy to ensure we are consistently exceeding expectations in order to keep them secure and protected. Building a world-class CX team and driving multi-tiered client relationship development, coupled with data-driven business strategies, to identify and rationalize operational improvements. -
Director Of Client EngagementVirtualarmour Mar 2017 - Jun 2017Englewood, Colorado, UsExpanding and diversifying the quantity and quality of the VirtualArmour client experience, and actively keeping a pulse on their needs and pain points as it pertains to smart, yet simple, advanced networking and cyber security solutions.
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Vice President | Product Management & DeliveryAxis Technical Group Apr 2016 - Mar 2017Anaheim, Ca, UsResponsible for both product management of the Axis AI data extraction SaaS software suite, as well as the related client product delivery. Tasked with determining where Axis should be headed with the product and why – both tactically on how product features should be prioritized, as well as strategically in terms of what verticals/business-use-cases we should take on next, which involves researching market opportunities and tying those together with current and future customer feedback to insightfully direct the Axis AI product roadmap.
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Senior Director Of Product ServicesAxis Technical Group Dec 2014 - Apr 2016Anaheim, Ca, UsResponsible for successful customer implementation, user adoption, value optimization, planning execution and delivery of the firm's flagship SaaS product - Axis AI, which is an industry-leading intelligent document classification and data extraction system that provides the fastest and most accurate means of extracting critical business data from mountains of structured or unstructured business documents.
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Senior Business AnalystAxis Technical Group Mar 2014 - Nov 2014Anaheim, Ca, UsResponsible for collecting and analyzing all available documentation and collateral to fully understand acquired product intellectual property, identifying deployment best practices and deficiencies, and developing product deployment and user manuals to streamline early product adoption.
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Executive Director Of Business DevelopmentWhitestar Holdings, Llc Aug 2013 - Mar 2014Working on a startup project with multiple green energy and energy reduction product partners on business development campaigns and market segment infiltration strategies focused on fuel consumption reduction and green energy adoption.
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Business Intelligence & AnalyticsAlacer Gold Corp. Nov 2012 - Jul 2013OoDeveloping and advancing Alacer's business operations analytical capability at our Turkish and Australian mining operations as well as corporate and regional offices. This involved visiting our global mining operations, doing a deep dive into process operations and data enablers, and identifying existing best practices, and developing and executing a standardized data analysis and reporting product roadmap. -
Global Solutions Lead/Global Project ManagerNewmont Mining Corporation May 2009 - Oct 2012Denver, Colorado, UsResponsible for analysis and technology solution delivery for global process operations facilities. Drive implementation and utilization of manufacturing data technologies to enable globally scalable operations analysis, performance improvement, and proactive enterprise decision-making. Investigate business value technology enablers via key stakeholder relationships and initiate, develop, implement, and improve enterprise technology programs. -
Lead Systems & Automation Engineer/Root Cause Analysis ManagerLafarge Cement May 2006 - May 2009Zug, ChActing as the lead engineer for the plant automation and process control team, carrying out programming, deployment, troubleshooting, and maintenance of industrial process operations equipment circuits. Specialized in industrial programmable logic controllers (PLCs), supervisory control and data acquisition (SCADAs), human-machine interfaces (HMIs), fiber optics, and integrated process control methodologies. Participated on the regional Root Cause Analysis (RCA) leadership team as the facility RCA Manager to mitigate operational issues and drive operational improvement initiatives. -
EngineerMountain Cement Company May 2002 - May 2006Wore multiple hats as an industrial engineer in training involved with electrical/instrumentation, mechanical, and information technology projects.
Kyle Duffy Education Details
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University Of WyomingElectrical Engineering
Frequently Asked Questions about Kyle Duffy
What company does Kyle Duffy work for?
Kyle Duffy works for Hexagon Mining
What is Kyle Duffy's role at the current company?
Kyle Duffy's current role is Service and Support Director, USCA.
What is Kyle Duffy's email address?
Kyle Duffy's email address is ky****@****ott.com
What is Kyle Duffy's direct phone number?
Kyle Duffy's direct phone number is (888) 491*****
What schools did Kyle Duffy attend?
Kyle Duffy attended University Of Wyoming.
Who are Kyle Duffy's colleagues?
Kyle Duffy's colleagues are Dolnad Tonny, Sam Tattle, Fagner Alves Feitosa Feitosa, Alan Vargas, Emma Lomax, Eduardo Hinostroza Ochoa, Vusumuzi Lubisi.
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