Kyle Duffy Email & Phone Number

Denver, Co, Us

Tucson, Arizona, Us

Here at Hexagon Mining USCA Region, my priorities include being ultimately responsible for the positive outcomes of critical client projects, seamless implementations, and top-notch customer support. Working in conjunction with the Regional Sales Team, Global Business Unit and Functional teams, our mission is to provide best-in-class customer experience for all of our clients and driving the Mining division’s “The Power of One” strategy within our client base through our life-of-mine expertise in safety, productivity and sustainability.

Anaheim, Ca, Us

Dedicated to bringing a customer-centric operational approach to Axis to continue to drive customer success, streamline operational best-practices, and help drive company financial and cultural growth. Serve as the primary client evangelist in delivering service excellence, and ensuring we are meeting and exceeding client expectations.

Englewood, Colorado, Us

Taking VirtualArmour's white glove customer experience to the next level. Actively advancing our trusted advisor status within our client base by establishing and solidifying trust, transparency, integrity, and driving client advocacy to ensure we are consistently exceeding expectations in order to keep them secure and protected. Building a world-class CX team and driving multi-tiered client relationship development, coupled with data-driven business strategies, to identify and rationalize operational improvements.

Englewood, Colorado, Us

Expanding and diversifying the quantity and quality of the VirtualArmour client experience, and actively keeping a pulse on their needs and pain points as it pertains to smart, yet simple, advanced networking and cyber security solutions.

Anaheim, Ca, Us

Responsible for both product management of the Axis AI data extraction SaaS software suite, as well as the related client product delivery. Tasked with determining where Axis should be headed with the product and why – both tactically on how product features should be prioritized, as well as strategically in terms of what verticals/business-use-cases we should take on next, which involves researching market opportunities and tying those together with current and future customer feedback to insightfully direct the Axis AI product roadmap.

Anaheim, Ca, Us

Responsible for successful customer implementation, user adoption, value optimization, planning execution and delivery of the firm's flagship SaaS product - Axis AI, which is an industry-leading intelligent document classification and data extraction system that provides the fastest and most accurate means of extracting critical business data from mountains of structured or unstructured business documents.

Anaheim, Ca, Us

Responsible for collecting and analyzing all available documentation and collateral to fully understand acquired product intellectual property, identifying deployment best practices and deficiencies, and developing product deployment and user manuals to streamline early product adoption.

Working on a startup project with multiple green energy and energy reduction product partners on business development campaigns and market segment infiltration strategies focused on fuel consumption reduction and green energy adoption.

Oo

Developing and advancing Alacer's business operations analytical capability at our Turkish and Australian mining operations as well as corporate and regional offices. This involved visiting our global mining operations, doing a deep dive into process operations and data enablers, and identifying existing best practices, and developing and executing a standardized data analysis and reporting product roadmap.

Denver, Colorado, Us

Responsible for analysis and technology solution delivery for global process operations facilities. Drive implementation and utilization of manufacturing data technologies to enable globally scalable operations analysis, performance improvement, and proactive enterprise decision-making. Investigate business value technology enablers via key stakeholder relationships and initiate, develop, implement, and improve enterprise technology programs.

Zug, Ch

Acting as the lead engineer for the plant automation and process control team, carrying out programming, deployment, troubleshooting, and maintenance of industrial process operations equipment circuits. Specialized in industrial programmable logic controllers (PLCs), supervisory control and data acquisition (SCADAs), human-machine interfaces (HMIs), fiber optics, and integrated process control methodologies. Participated on the regional Root Cause Analysis (RCA) leadership team as the facility RCA Manager to mitigate operational issues and drive operational improvement initiatives.

Wore multiple hats as an industrial engineer in training involved with electrical/instrumentation, mechanical, and information technology projects.