Kyle Dyson Email & Phone Number

Springfield, Il, Us

• Act as a strategic partner on the leadership team to develop, implement and evaluate strategic and annual business plans, including processes, and tactics for agency growth.• Establish, implement and continually evaluate and update sound policies that promote company culture and vision.• Oversee daily operations of company and work of officers in Accounting, IT, HR, Claims, and customer service departments in Commercial, Personal, and Life and Health product lines. • Oversee IT, Chief Information Security Officer, ensuring network security and integrity of technology resources• Oversee direct leadership of agency sales producer team and align individual goals with company growth objectives• Identify and implement methods to improve quality, efficiency, and productivity as well as to reduce costs, increase profits, or improve control measures where necessary.• Work collaboratively to develop and/or improve systems, processes, controls and procedures that improve the overall efficiency of the firm and ensure excellent client service.• Collaborate with external agency partners as necessary to accomplish agency goals.• Report agency condition, strategic and annual business planning progress and agency condition to the Board of Directors on no less than a quarterly basis and any other time requested by the Board.• Implement EOS Framework into business operations• Coordinate with Human Resources for the overall strategy, purpose, and vision of the employee lifecycle: benefits, payroll, 401k, recruitment, learning and development, culture, performance management, and succession planning.• Attract, supervise and motivate a high-performance management team.• Mentor management team towards agency goals and performance.• Collaborate with the management team to develop and implement plans for the operational infrastructure of systems, processes, and personnel designed to accommodate the rapid growth objectives of our organization.

Scottsdale, Az, Us

Lead scheduling, planning, and project management office (PMO) teams to ensure adequate facility loading to capacity based on available manpower and physical footprint, detailed front-end planning to ensure project success, and impeccable project management and customer service for a sustainable business of repeat customers who are supported by a global sales force. Report directly to facility Vice President/General Manager and routinely serve as delegate, overseeing all facilities operations during VP/GM absence. Regularly provide strategic input and recommendations to VP/GM for business decisions. Responsible for:• Leading and developing the scheduling team and maintaining facility capacity loading across multiple departments and disciplines in a matrix organization• Leading, developing, and implementing the customer project planning team and helping convert signed proposals into actionable plans. • Leading and developing the Customer Project Management CPM) team for operational and financial success, including Profit and Loss (P&L) oversight and efficient billing processes for Trade Working Capital initiatives.• Development and implementation of a single source of project information through development of databases and checklists; Development, implementation and administration of software as a service (SaaS) • All aspects of customer experience by coordinating with operational resources to ensure milestones, deadlines, and on time deliveries are met while maintaining budgetary compliance.• Oversight of all operational aspects of the Project Management Office (PMO) and the professional development of project managers, facility master scheduler, and project planners by developing and implementing tools, processes, procedures, and training. Interact with customers, vendors, and senior leadership to negotiate situations that have been escalated for resolution.• Maintaining business relationship with on-field FBO and fuel service provider.

Scottsdale, Az, Us

Completed aircraft paint and interior modifications sales transactions, maintaining positive margin, and achieving growth objectives through direct customer interactions, strategic marketing, and personal interactions with maintenance managers, pilots, and C-level executives. Responsible for:• Supporting a global salesforce of Regional Sales Managers and providing aircraft paint and interior refurbishment and modifications subject matter expertise to help secure sales opportunities across the United State, Canada, Mexico, and Europe• Identifying and developing upsell opportunities to increase product offerings and revenue growth• Managing and maintaining accurate quoting files and developing a standardized method for developing future proposals to reduce time required to prepare them while maintaining the highest level of data integrity. • Developing relationships with customers, vendors, and fellow employees to ensure successful business transactions and long-term success. • Maintaining workload through personal setting of priorities and adaptation to the dynamic environment of technical sales. Position entailed self-directed work and included remote working opportunities.

Scottsdale, Az, Us

Identified, developed, managed, and/or assisted in leading operational improvement projects using a toolkit that includes Lean SixSigma tools like Value Stream Mapping and Kaizen events with team members across multiple functions. Responsible for:• Overall success and integration of the Continuous Improvement (CI) program in the facility• Acting as the single point of contact for all CI projects from start to finish and updating senior leadership on project status. • Training individuals on the basic skills required to complete a project, including Cost/Benefit Analysis, Return on Investment, and other tools to ensure project success. • Driving the CI program at the grass roots level to change the culture of the facility and ensure continued success of the program.Managed Lean Six Sigma Green Belt project for supply chain improvement• Improved layout of shipping and receiving facility• Implemented process for identifying urgent needs to prioritize processing• Facilitated creation of a parts delivery process to efficiently deliver parts and materials to jobsites and eliminate waste (Muda) of transportation, inventory, waiting, and over processing.

Scottsdale, Az, Us

Acted as the department manager for customer support, with project managers reporting directly to me. Responsible for:• Creation, development, and implementation of a Project Management Office (PMO) • All aspects of department budget, facility customer service, and the growth of the department's employees. • Developing several processes to standardize customer experience in the facility. • Leading and supporting several special projects, including authoring government proposals for aircraft maintenance contracts and proposals for large fleet operator maintenance agreements.• Focusing on implementing technology in the department through the development of a SharePoint site to track projects and share information in a common location and format, including the use of custom built templates for Microsoft PowerPoint, Microsoft Excel, and Microsoft Project.

Scottsdale, Az, Us

(Through mergers and acquisitions with a site branded as Garrett Aviation, Landmark Aviation, and StandardAero) Successfully ran large customer projects to include full avionics ProLine 21 installations, interior modifications, and engine retrofits.Responsible for:• Running projects for customers visiting the facility for aircraft maintenance and/or refurbishment• Initiating the transition to project management in the facility. • Creating written processes for operational activities to standardize workflow. • Serving as single point of contact for a large charter operations customer for aircraft needing maintenance in the Springfield facility to coordinate maintenance visits, including scheduling, warranty claims, and invoicing. • Serving as the single point of contact for customers and providing business support to technical operations. • Providing oversight of projects on behalf of the customer and coordinating scheduling of resources.

Scottsdale, Az, Us

Under a site branded as Garrett Aviation, developed an understanding of all aspects of aircraft interior modifications through volunteering to work in nearly every shop involved with aircraft modification. Tasks included sheet metal fabrication, interior component mounting, installation, and modification, aircraft structural repair, fiberglass and composite panel repair and modification, application and buffing of wood veneer polyurethane coatings, avionics wire removal and installation, instrument panel modification, and flat panel upholstery.

Us

Garrett Aviation was acquired and the name was changed to Landmark Aviation as part of a merger.During this time, I was also assigned as the single point of contact for a large charter operations customer for aircraft needing maintenance in the Springfield facility. I was on-call 24 hours a day to coordinate maintenance visits, including scheduling, workscope, signoffs, warranty claims, and invoicing in addition to regular duties.

Served as the single point of contact for customers and provided business support to technical operations. Provided oversight of projects on behalf of the customer and coordinated scheduling of resources. Ensured accurate invoicing at project completion. Successfully ran large projects to include full avionics ProLine 21 installations, interior modifications, and engine retrofits.

Developed an understanding of all aspects of aircraft interior modifications through volunteering to work in nearly every shop involved with aircraft modification. Tasks included sheetmetal fabrication, interior component mounting, installation, and modification, aircraft structural repair, fiberglass and composite panel repair and modification, application and buffing of wood veneer polyurethane coatings, avionics wire removal and installation, instrument panel modification, and flat panel upholstery.

Washington, Dc, Us

Performed hydraulics troubleshooting, general airframe maintenance, corrosion control, and sheetmetal fabrication and repair on the Grumman EA-6B Electronic Warfare aircraft, with a large portion spent as a flight deck troubleshooter providing final inspections prior to aircraft launch and quickly resolving discrepancies to maintain mission readiness.Assigned to VAQ-136 in Atsugi, Japan, and attached to the USS Independence with a home port of Yokosuka, Japan. Successfully earned Enlisted Aviation Warfare (AW) wings certification.

Master Of Business Administration (Mba), Finance

Bachelor Of Science (Bs), Business Administration

Bachelor Of Arts - Ba, Management

Associate'S Degree Of Applied Science (Aas), Aviation Maintenance Management