Kyle Beaulieu Email & Phone Number

Gatineau, Qc, Ca

Gatineau, Quebec, Canada

• Spearhead a dynamic department overseeing all aspects of Zendesk customer product interaction, including technical support, documentation, and online presence.• Drive departmental productivity through the implementation of automation, bots, triggers, ticket forms, macros, and real-time side conversations.• Oversee seamless integration of 3rd-party applications, including Slack, AnswerBot, SLAs, and Knowledge Base, ensuring optimal functionality.• Actively moderate the Zendesk… Show more • Spearhead a dynamic department overseeing all aspects of Zendesk customer product interaction, including technical support, documentation, and online presence.• Drive departmental productivity through the implementation of automation, bots, triggers, ticket forms, macros, and real-time side conversations.• Oversee seamless integration of 3rd-party applications, including Slack, AnswerBot, SLAs, and Knowledge Base, ensuring optimal functionality.• Actively moderate the Zendesk community, conduct after-hours testing, and analyze product logs to guarantee proper functionality.• Collaborate with corporate leaders to streamline workflows and fulfill information requests promptly.• Maintain robust relations with partner companies, including close collaboration with the Zendesk development team. Show less

Gatineau, Quebec, Canada

• Provided comprehensive support for a cloud-based sales engagement platform via phone, email, and live chat.• Led the writing and editing of all knowledge base articles and served as the Subject Matter Expert for major integrations, including SalesForce.• Achieved top-ranking positions in weekly metrics based on closed-ticket count, ticket quality, and customer satisfaction ratings.

Ottawa, Ontario, Canada

• Managed customer appointments, conducted bike inspections, and organized pick-ups and deliveries.• Maintained a comprehensive spreadsheet for bike storage and optimized mechanic schedules.• Provided troubleshooting assistance to customers and handled internal networking and computer-related issues.

Ottawa, Ontario, Canada

• Conducted follow-up calls to ensure customer satisfaction and problem resolution.• Updated customer accounts with reported issues, resolutions, and associated timelines.• Escalated inquiries to appropriate teams for timely problem resolution.• Responded to customer inquiries via various communication channels.

Ottawa, Ontario, Canada

• Provided prompt and professional technical support, ensuring high customer satisfaction.• Conducted follow-up calls, updated customer accounts, and escalated inquiries as needed.• Managed incoming emails and ticket updates for timely resolution.

Ottawa, Ontario, Canada

• Provided all tiers of customer support for software applications and hardware products.• Recognized for rapid and cost-effective resolution of challenging technical issues.• Contributed to product testing before launch and trained new employees.• Maintained customer support retention and acted as a customer advocate.

Ottawa, Ontario, Canada

• Provided second-level support for Microsoft Zune and technical assistance for Microsoft Windows Vista to incoming callers. • Played a key role in the initial launch and support of the Microsoft Vista Operating System and Microsoft Zune Media Device.• Demonstrated leadership by occasionally acting as a floor manager, assisting colleagues in managing challenging situations.• Maintained a comprehensive list and established procedures for contacting customers requiring a call-back due… Show more • Provided second-level support for Microsoft Zune and technical assistance for Microsoft Windows Vista to incoming callers. • Played a key role in the initial launch and support of the Microsoft Vista Operating System and Microsoft Zune Media Device.• Demonstrated leadership by occasionally acting as a floor manager, assisting colleagues in managing challenging situations.• Maintained a comprehensive list and established procedures for contacting customers requiring a call-back due to unsatisfactory resolution.• Implemented targeted strategies leading to eventual closure of outstanding issues. Show less