Kyle Ehrlich Email & Phone Number

Arlington, Va, Us

Washington, District Of Columbia, United States

Washington, District Of Columbia, United States

Manage a portfolio of 50+ business lines/departments within the VA’s SaaS networkManage a team of support staff to ensure customer satisfaction and proficiency post-deploymentAct as a SME for Box.com and work collaboratively with clients to improve their business processes via Box and drive Box adoption throughout the organizationDevelop customer specific deliverables and supporting documentation on a limited time frameCommunicate directly with VA leadership on a daily basis to ensure monthly contract awards are on scheduleParticipate in client discovery calls to analyze use cases and determine risks prior to the following security call Track user licenses across multiple business-lines to ensure billing is accurate and user capacity is cappedCreate and present a custom enablement training presentation to all incoming users on a weekly basis Lead admin for the enterprise SaaS storage and file collaboration system for the Department of Veterans AffairsEstablish and manage an email and domain name whitelist, create custom alert filters to flag the use of PII and PHI, review suspicious login activity and anomalous downloadsFacilitate security protocol meetings with engineers, managers, and clients to offer input on Box.com functionality and ensure the integrity of over 5 TBs of VA dataWork with Salesforce technicians to create processes and dashboards to meet increase in client demand

Washington Dc

Educated new employees on company policies and procedures and provided hands-on trainingHandled money and receiptsCommunicated customer concerns with management

Worked directly under the VP of Customer Success to analyze account data for members of the client relations team and ensure compliance with company policies and procedures Worked with client relations team to build connections with local practices and encourage the adoption and use of the information gateway Completed a monthly audit of over 6,000 end user’s assigned permissions. Communicated with management to revert a total of 900 end users who had been given incorrect elevated permissions

Hauppauge, New York

Re-built damaged computers and downloaded and installed client specific softwarePrepared various devices such as card readers, routers, laptops, and tablets for client use

Bachelor Of Science - Bs, Public Policy And Administration, Senior

Activities and Societies: Delta Tau Delta Fraternity, James Madison University Financial Management Association

Minor, Computer Information Systems