Responsible for generating revenue by aggressively identifying and qualifying new business opportunities in key market sectors. Cultivating current customer relationships and identifying new sales opportunities within growth accounts. Supporting all aspects of customer orders; PO verification, product details and data, scheduling, escalating/addressing engineering questions, invoicing and shipping.

Responsible for fulfilling customer inquiries via phone/email such as inventory/stock levels, order status, claims/returns, product details, and shipping notification. Work with inside sales team on existing and new orders, shipping quotes, returns, and other customer inquiries. Provided an escalation path to customers for engineering questions and support.

Managed the operations in a fast paced retail environment. Attended trade shows to set up new vendors with new products in order to support remerchandising of the store. Supported the day to day activities such as checking inventory levels, ordering products, following up on vendor deliveries, hiring and training new employees, and structuring employee schedules. Managed store reports including cash balances, checks, and credit card receipts, and preparing bank deposits.