With more than 14 years of experience in the contact center industry, I am the practice co-lead and a seasoned management consultant specializing in Customer Experience (CX) design for Interactive Voice Response (IVR) and Intelligent Virtual Assistant (IVA) solutions. I've delivered customized IVR and IVA solutions that drive Contact Center optimization. My expertise in CX design, architecture, reporting, and routing intelligence enables robust Contact Center ecosystems that maximize efficiency. I help clients gain valuable information and empowers them to make data-driven decisions by bridging the gap between business and technology,Internally at Kenway, I drive digital marketing functions such as our website and social media, while continuing to mature Kenway's business development solutions, target companies and industries where Kenway can add value, and to enable resources along their business development journeys.At Kenway, our unique approach distinguishes us in the consulting industry, focusing on trust over transactions and strategic advisory coupled with hands-on delivery. We're not just consultants but multidisciplinary experts committed to the leanest, most effective team composition for each project. Specializing in Data & Analytics, Application Development, Salesforce, Program & Product Management, Contact Center solutions, and Artificial Intelligence, we help our clients navigate their most complex challenges to help them realize their desired outcomes.Outside of the office I spend my time raising awareness and fundraising for pediatric brain cancer research in memory of my daughter Emma. I love to cook and eat. If I could fit a restaurant quality sous vide bath and meat slicer in my house, I would. I have a BA in Spanish and International Trade from Clemson University.Feel free to connect with me.