Network Engineer
Current• Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization.• Install and upgrade computer components and software, manage virtual servers, and integrate automation processes.• Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues.• Provided documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure.• Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions.• Responsible for capacity, storage planning, and database performance.• Knowledge of virtualization and VMware.• Knowledge of systems and networking software, hardware, and networking protocols.• Replacing and upgrading defective or outdated components when necessary.• Monitoring system performance to ensure everything runs smoothly and securely.• Provided technical support when requested.• Responsible for setting up accounts and workstations.• Communicate and work closely with customers and coworkers daily.• Identify alerts, perform diagnostics, troubleshooting, and dispatch, as required, to the appropriate engineer.• Responsible for troubleshooting to identify or isolate issues, attempt to resolve, and escalate to appropriate team as needed.• Performed wireless surveys to adequately document IP networks, building design, and WLAN topologies and diagrams.• Responsible for upgrading firmware, stacking, and installing switches.