Interview job applicants, comply with all company hiring policies and assists center manager with the hiring of team members with less than 10% turnover YOYEvaluate the efficiency and productivity of team members in creating positive customer experiencesResponsible for communication with the center manager and team members on daily/weekly/monthly goals, performance to plan, key performance metrics, customer issues and company initiatives to achieve over 90% sales goal

Maintained over 95% audit compliance with federal and state laws by instituting roleplays with team membersServed as a resource to all branch personnel when dealing with difficult situations and transactions