Kyle Funaro Email & Phone Number

Apex, Nc, Us

Cary, North Carolina, United States

Raleigh, North Carolina, United States

- Troubleshoot quality issues and modify test procedures- Technical abilities to work on multi-cloud/platform project(s)- Manage and participate in client facing UAT defect triage meetings- Lead QA independently and present the QA Test Plan on a project- Manage, analyze, and communicate issues properly to support and fix during Agile life cycle

Raleigh, North Carolina, United States

- Assessed requirements or features to identify areas to test - Provided support for System Integration Testing (SIT) and User Acceptance Testing (UAT) for defects and new requirements - Published testing scripts, statuses, and communicate defects to stakeholdersPresent test results in a Dashboard view with detailed information - Experienced several projects such as Salesforce Interaction channels, Sales, Service, Community Clouds

Raleigh-Durham, North Carolina Area

- Mapped out business processes and requirements from functional documents or discovery sessions - Understood the solution delivered and could clearly explain it in layman's terms - Understood the value of the project and our services and could clearly explain to executives and business sponsors - Acquired new technical expertise and understanding of latest Salesforce features and major launches- Trained and mentored our team as required

Raleigh-Durham, North Carolina Area

- Managed 100 accounts throughout NC, VA, MD, and DE. - Utilized Microsoft Dynamics CRM to manage customer information and experience - Provided ongoing training on internal software programs to streamline productivity - Successfully maintained and stabilized team schedules to ensure deadlines were met - Promptly resolved client conflicts resulting in customer retention and satisfaction

Raleigh-Durham, North Carolina Area

- Built lasting relationships with large distributors and manufactures through continuous account reviews - Developed monthly schedules to conduct site visits to ensure exceptional customer service - Provided outstanding support at client workplaces

Morrisville, Nc

-Educate outdoor enthusiasts about proper footwear gear needed.-Greet all customers.-Introduce myself to inform them I am available for questions.-Help maintain back-stock area.-Focus on customer service skills everyday.

Raleigh, Nc

-Work at Welcome Desk helping customers buy tickets.-Work at Information Desk to answer questions that customershave.-Group or event host for birthday parties or banquets.-Assist team members prepare activities for the day.

Naperville, Il

-Prepared muffin, cookie, and scone mixes prior to baking per chef’s instructions.-Prepare bread recipes before baking.-Organize cooking process and stock bread bins after baking.

Yorkville, Il

-Established a new website using Wordpress.-Designed & Developed Marketing documents. -Lead Snowshoeing trips in Upper Peninsula of Michigan.-Lead Kayaking trips in Georgia’s Cumberland Island National Seashore. -Learned how to use LightSpeed Point of Sale computer program.

Bloomington/Normal, Illinois Area

-Gained experience teaching belay clinics in small group settings.-Supervised student climbers.-Taught Safety Skill Assessments to individual climbers.-Gained experience on RecTrac software while registering newclimbers.

Bloomington/Normal, Illinois Area

-Designed a nature photography program.-Gained experience repairing weathered birdhouses.-Participated in controlling over-population of Geese management.-Participated in tagging and netting fish in Evergreen Lake.