Kyle Gattison Email & Phone Number

Charlotte, Nc, Us

Charlotte, North Carolina, Us

Overseeing daily operations: Managing workflow, scheduling, and coordinating services to maximize efficiency and productivity.Customer service excellence: Building strong relationships with clients, addressing their needs, and ensuring satisfaction with our services.Team leadership and development: Recruiting, training, and mentoring staff to enhance their skills and performance.Inventory and cost management: Managing parts inventory, ordering supplies, and controlling costs to meet financial targets.Quality assurance: Ensuring all work meets industry standards and regulations, and implementing continuous improvement processes.Sales and marketing: Developing strategies to attract new customers and retain existing ones through promotions and exceptional serviceProblem-solving and decision-making: Addressing customer complaints and resolving operational issues effectively and efficiently.

Charlotte, North Carolina, Us

Answer questions about service outcomes, schedule and book appointments, vehicle drop-off and vehicle pick-upProvide customers with information and advice on warranty protections, potential cost savings and the advantages of trading in versus fixing their carManage and oversee the dealership’s workflow and scheduleCall customers to advise them about service changes or car pick-up timesMaintain positive customer relationships to ensure repeat business

Franklin, Tennessee, Us

Design and develop strategic development strategies and plans Provide assistance with implementing suggested plans and strategies Oversee and examine new strategy progress and developmentBuild, encourage and maintain long-term relationships with key stakeholders

Developed successful online sales operations by establishing and following strategic vision, mission and operational plans.Managed all facets of business operations, including financial tracking, inventory coordination and social media marketing.Responded to customer issues and resolved complaints by leveraging expert customer relations knowledge.

Demonstrated talent for quickly and accurately diagnosing mechanical failures and determining corrective actions.Assessed vehicle maintenance status and completed mileage-based services, including changing belts, filling fluids, replacing gaskets and cooling components.Excelled in troubleshooting and diagnosing faults with vehicle systems and components using OEM-specific code readers, diagnostic trees and online knowledgebase.

Washington, Dc, Us

Assisted in emergency planning and procedures in coordination with multiple District agencies, public safety partners, service providers, and private business stakeholders. Maintained ongoing situational awareness of potential threats and hazards to the National Capital Region (NCR). Participated in planning the Rehearsal of Concept (ROC) Drill a and supported the Emergency Operations Center (EOC) during the 2015 Fourth of July festivities in the District. Created Power Point presentations and Excel spreadsheets for the HSEMA Operations Chief for meetings, planning events and budgeting.