Kyle Gisbert Email & Phone Number

Clarksville, Tennessee, United States

Parker, Colorado

- Work closely with a team of dedicated employees to complete all daily plans, goals, and projects including: customer support and service for all walk-in customers, phone and email inquiries, managing and tracking inventory, ordering, and invoice troubleshooting - Strive to maintain an edge over competing shops in the area via knowledge of vendor inventory, product comprehension, and advanced knowledge of technical aspects of all current and upcoming products - Work alongside vendors and distributors to maximize profit margins, reduce expenses on freight, and minimize errors throughout the ordering process - Responsible for adding and creating new strategies to advertise on all social media outlets and maximize return-on-investments - Created and managed additional sponsorship avenues for Elevation Cycles with the Tender Belly Oskar Blues Cyclocross team for the 2018/19 Colorado cyclocross season - Work closely with local municipalities to advance Elevation Cycles presence in the Parker and surrounding douglas county communities

Denver, Colorado

- Work closely with a team of dedicated employees to complete all daily plans, goals, and projects including: customer support and service for all walk-in customers, phone and e-mail inquiries, managing and tracking inventory, ordering, and invoice troubleshooting - Strive to maintain an edge over competing shops in the area via knowledge of vendor inventory, product comprehension, and advanced knowledge of technical aspects of all current and upcoming products - Work alongside vendors and distributors to maximize profit margins, reduce expenses on freight, and minimize errors throughout the ordering process - Responsible for adding and creating new strategies to advertise on all social media outlets and maximize return-on-investments

Centennial, Co

- Oversaw all day-to-day operations of the shop including but not limited to: managing all staff, resolving customer satisfaction/complaints, phone intake, sales, order processing, processing warranty claims, mechanic services, and marketing efforts - Ensured all tasks are completed on-time and of highest quality - Remain up-to-date on all product recalls or delays, and oversaw all purchasing and inventory processes - Worked alongside vendors and distributors to maximize profit margins, reduce expenses, and minimize errors throughout the ordering process - Responsible for interviewing and hiring sales and service staff - Responsible for maintaining all social media outlets for marketing processes

- Oversaw all day-to-day operations of the service area and ensured all tasks were completed in a timely manner - Assisted mechanics with roadblocks and any repairs posing a technical problem through ongoing education and support - Delegated repairs to mechanics based on difficulty, experience, and estimated length of time for workload to be completed - Performed weekly inventory on shop supplies and tools to maintain a hassle free, efficient, and finely tuned department - Follow-up with customers on a weekly basis with updates and progress on their repairs including completion date, arrival of parts, and/or awaiting approval from the customer to purchase additional parts/repairs - Maintained consistent contact with all major vendors to ensure parts and services were requested, ordered, and set to arrive within an agreed-upon timeframe - Worked closely with other management team members to create a more fluent and cohesive system in which all can thrive and succeed - Processed warranty claims with various vendors for products, and actively track products needing to be returned for credit

- Directed team members on correct bicycle repair techniques - Visual direction lead for the bicycle and fitness departments- Product sales and merchandising

I wrenched in one of the busiest shops in Denver.