Diagnosed and repaired hardware and software issues on desktops, laptops, and peripheralsPerformed system upgrades, including RAM installation, hard drive replacement, and CPU upgradesInstalled operating systems (Windows, macOS) and configured drivers for optimal performanceProvided technical support to end-users via phone, email, or in-person to resolve IT-related problems

Travel to client sites to perform Dell warranty repairs on client servers and computers. Have worked with Lawrence Livermore National Laboratories, Ascension Health, ADP, University of Texas, etc.

Operate CNC machine to cut cabinet parts from various materials.Operate edge banding machine to edge band cabinet parts.Operate forklift to move materials and load them into the Win Store.Troubleshoot machine functions when the machine is not functioning as it should.

Transported clients to specified destinations safely and on-time.Achieved consistently high customer scores due to exceptional service.Followed safety rules to keep clean driving record with no accidents or incidents.

Managed quality control and maintained high level of customer satisfaction.Demonstrated excellent mechanical knowledge of machines and tools, including design, use, repair and maintenance.Completed logs and job reports for completed and pending service calls at shift end.

Configured all hardware devices and software settings to optimize network performance.Installed wiring, cabling and devices to establish, repair and improve network operations.Demonstrated leadership by making improvements to work processes and helping to train others.

Transported clients to specified destinations safely and on-time.Followed safety rules to keep clean driving record with no accidents or incidents.Completed pre- and post-trip safety inspections to record and report any defects and malfunctions.