Kyle Grey Email & Phone Number

Los Angeles, Ca, Us

Los Angeles, Ca, Us

Jacksonville, Florida, Us

Overland Park, Kansas, Us

•Clarifying complex business problems by conducting through discovery and ensuring all stakeholders have a clear understanding of the challenges, potential solutions, and various timelines to drive informed decision making and strategic product roadmaps•Documenting clear and precise business requirements through detailed gathering and analysis, enabling seamless communication and effective implementation across various teams and stakeholders•Deading meetings, demos, and presentations to effectively showcase product features and benefits, including comprehensive training to ensure stakeholders and users are well-informed and confident in utilizing new systems and processes•Coordinating multifaceted projects by understanding applicable dependencies, managing timelines and expectations, while maintaining clear communication and collaboration among all involved parties

Nashville, Tn, Us

•Create and manage a comprehensive Product Roadmap for Salesforce Service Cloud and Sales Cloud, aligning strategic business objectives with Salesforce solutions •Effectively manage conflicting priorities and demands from different departments/stakeholders, utilizing strong communication and negotiation skills to reach consensus and maintain project timelines.•Proactively monitor Salesforce product updates and innovations, leveraging new features to enhance the organization's overall efficiency and competitive advantage including CRM Analytics, Dynamic Forums, and Opportunity Pipeline Inspection capabilities•Spearhead the adoption of best practices and industry standards within the Salesforce team, ensuring the maximized potential of Salesforce Service Cloud and Sales Cloud

Nashville, Tn, Us

•Led and managed a $5 million Salesforce Sales Cloud implementation, identifying and addressing project risks proactively, resulting in a successful release, measured by a revenue increase from $4.5 to $5.3 billion in the year following the launch, largely credited to the optimized use of Salesforce Sales Cloud•Served as the Scrum Master for the Salesforce team, ensuring adherence to Agile principles and delivering the project on time (9 months) and under budget ($5 million)•Collaborated with senior leadership of various business units to conduct comprehensive business requirement soliciting and documentation, resulting in a groomed backlog of user-stories for sprint prioritization•Effectively managed stakeholders' expectations and communication throughout the implementation process, including hosting bi-weekly Product Readout sessions with C-level leadership

Burlington, Massachusetts, Us

•Developed and maintained key relationships with organizational decision-makers for five major clients that accounted for 40% of the unit’s book of business•Strengthened client satisfaction through open communication, active engagement, and proactive management, resulting in reduced client escalations, increased user efficiency, and three, multi-year contract extensions of over $2.8 million in total contract value•Grew revenue with existing clients by discussing, understanding, and integrating beneficial software enhancements that increase the overall effectiveness of the software solution’s value for each client•Partnered with client and internal Executive and Legal teams to ensure accurate contract renewals, extensions, and amendments are achieved and delivered to key parties by established delivery deadlines•Collaborated with Product Innovation and Software Development teams to maintain a prioritized backlog of tickets accurately representing beneficial client enhancements that add value to the long-term product roadmap•Ensured client expectations were exceeded by documenting accurate, concrete, and defined business requirements comprehendible by Stakeholders, Software Engineers, Quality Assurance Engineers, and end-users

Kansas City, Mo, Us

•Engaged with Leadership, Development, and Data Migration teams to ensure complex client deliverables were accurately communicated, committed to, and delivered to key stakeholders•Provided result-oriented product management of NAIC’s State Based Systems (SBS), a web-based technology solution designed to assist state insurance departments with regulatory functions•Established brand identity for the internal and external website, marketing materials and promotional events•Responsible for building and maintaining strategic relationships to create opportunities for business growth•Managed and executed marketing initiatives which include developing company literature, writing and sending monthly newsletters, and designing print marketing pieces; proficient in Adobe Suites •Developed and executed SBS training initiatives to ensure proper training of application; including hosting live online webinars, providing on-site demos, creating video tutorials, developing user guides; strong ability to analyze audiences and customize training programs to specific user needs

Kansas City, Mo, Us

•Utilize Google Analytics to perform search engine optimization for company website resulting in a 100% YTD increase in online sales•Provide guidance for reorganization of site structure and wording for easier customer navigation and comprehension

•Communicate found issues to management and developers to ensure prioritized resolve•Developed script to automate State Status Reports, increasing efficiency by 75%•Construct and maintain multiple Access/Excel databases•Train and assist interns with use of multiple software platforms•Support software implementation builds by overseeing the proper execution of complex test scenarios

Richfield, Minnesota, Us

•Provided initial contact with customers, and performed check in services for advance issues•Assisted customers in finding products and services to provide solutions to their various needs•Facilitated in-store sales, upgrades, installations and services•Administrative paperwork and maintenance of customer queues