Added responsibilities of leading Business Enablement for Global Protections to encompass Risk Investigations, Risk Insights and Analytics Management, and Functional Deployment Activities to support the business:- Risk Investigations Business Enablement including operational readiness, and providing business requirements for investigating and managing consumer risk for PayPal core and credit products.- Managing Risk Analytics and Business Intelligence insights to track key performance metrics and ongoing process enhancements.- Resource Planning and Management for all Risk investigation and review work.- Manage learning and leadership effectiveness strategy and execution.- Issue Remediation management.

- In addition to Senior Manager, Product Integration responsibilities, led various projects for PayPal Resolutions and Protections disciplines including:- Large Merchant Dispute Resolution Engagement.- Quality Management and Tracking.- Credit and Regulation Z Dispute Resolution Compliance.

- Managing a team responsible for integrating Global Product and Policy changes to Financial Services Disputes and Reversals across all regions. - As a tenured subject matter expert on Consumer Protection, Regulation Z, NACHA and Industry Chargeback Rules and Regulations, represent Global Operations requirements and interests for any and all projects impacting these areas of the business.- Responsible for gathering and submitting Product Requests from the Operations teams as well as Compliance to ensure Customer, Teammate and Shareholder interests are protected in the areas of Consumer Protection.

- Project lead for building out a dispute system for a strategic project that would bring the PayPal product to Point of Sale merchants across the United States via the Discover Network. This included integrating an enterprise business process management system into the PayPal framework.- As one of the first teams to adopt Agile Product Development methodology at PayPal, worked closely with product and technology teams across the organization to align requirements, commitments and timeframes all while making the transition to this new methodology.- Managed a team focused on building requirements for building out the system and collaborating with key product stakeholders including Legal, Compliance, Risk Management, Finance, Strategic Partners and Operations.

- In addition to the duties of the Senior Manager of Dispute Resolutions, also responsible for ACH Return and Chargeback processes. Directly managed up to 14 management employees and had management responsibility for approximately 220 employees.- Led peers in locations located around the world on achieving department objectives and served as the point of contact for the Vice President of Global Operations for all locations.- Managed operational budget and headcount planning processes for the needs of both departments totaling approximately $13 million.

- Monitoring and maintaining the workload of the Buyer Protection Program operations. Directly managed up to 6 management employees, and had management responsibility for approximately 130 employees and a $6 million budget.- Completed Annual Performance Reviews for all employees at the Manager, Supervisor, Senior Agent and Agent levels.- Participated in cross-functional project teams to work with individuals across the company to launch new products and enhance existing products.- Created and submitted requests to Workforce Management on operational reports.- Provided leadership and support to a team of managers and supervisors to manage agents working directly with customers.- Participated as part of a Global Risk Management Leadership team aimed at mitigating loss, improving the customer experience, and helping teammates develop new and more efficient business processes to help the company achieve its goals.

- Managed a Product Management team responsible for Process and Product Strategy in the areas of Buyer Protection, Chargebacks, Merchant Vetting, Compliance and Collections.- Coordinated Global Operations Product Planning for 2007 Corporate Strategic Planning Process.- Point of contact for all Risk Operations Product Support during 2007.- Coordinated Risk projects for cost savings and contact reduction project team. Developed additional short term project roadmap and managed execution of milestones.- Guided overall product strategy and execution for Consumer Protection efficiency, loss reduction and customer experience initiatives both initiated and supported by the Product Strategy team.- Represented Global Operations and helped guide both strategic and tactical product projects across the organization.

- Combined responsibilities of monitoring and maintaining the workload of the Stolen Credit Card, ACH Return, and Aged Pending Reversal processes along with PayPal’s Buyer Protection processes. Directly managed up to 37 employees, and had management responsibility for up to 15 supervisors and 230 employees.- Completed Annual Performance Reviews for all employees at the Supervisor, Senior Agent and Agent levels.- Participated in cross-functional project teams to work with individuals across the company to launch new products and enhance existing products.- Created and submitted requests to Workforce Management on operational reports.- Provided leadership and support to a team of managers and supervisors to manage agents working directly with customers.- Worked for six months in Dublin, Ireland to assist the Executive Leadership team in filling key leadership roles and managing daily operations due to the company’s aggressive international expansion.

- Reviewed and applied set criteria to emails, phone calls, and chargeback documentation completed by the analysts.- Provided coaching and training one on one to improve the quality of work.- Provided training and presentations from the Quality Assurance Department.

- Liaised with buyers and sellers to accept or dispute credit card chargebacks. - Completed necessary procedures to recover for chargeback losses.- Assisted co-workers in all departments in Financial Operations with questions and mentoring.

Boyer Falls concrete was founded in November 2021 to serve the concrete needs of our commercial and residential customers in Harrison County and Western Iowa. We use the Volumetric Concrete process that mixes concrete on the job site that allows us to deliver concrete to our customers virtually wherever they need it without the time and distance constraints traditional concrete mixers present. Additionally, you only pay for what you need without the waste.

- Respond to Rescue calls as an Emergency Medical Technician providing patient care, evaluation, and any necessary pre-hospital interventions in accordance with national, state, and local medical protocols.- Function as lead Officer of Emergency Medical Services (EMS) provided by the Logan Fire and Rescue Association ensuring smooth operation of providing quality emergency medical care to the residents of Harrison County. - Provide leadership, direction, training, and administrative oversight for the operation of EMS for Logan and in partnership with the surrounding departments.- Comply with State, Federal, and Local Medical Direction protocols, guidelines, and mandates.- Advance the capabilities of the Logan Fire and Rescue Association with the implementation of new technology, techniques, and training.

- Provide Business Strategy and Development strategies and execution plans.- Develop Advertising and Marketing direction.- Determine customer needs and product offerings for the community.

- Lead education strategy for students 1st through 10th grade at St. Anne's Catholic Church in Faith Formation.- Develop and implement sacramental education strategies to prepare students to receive the Sacraments of First Reconciliation, First Communion, and Confirmation.- Implement new techniques and technologies in assisting students in developing their faith through new training, materials and technology.

- BHA Development is located in Harrison County and aims to serve Western Iowa in building new homes for current and potential residents of our community.- Projects included new home construction, basement foundation pouring, small and complex interior and exterior construction projects.- Served as Project Relations and Procurement Lead in acquiring new business and ensuring customer communication on project status was relayed.

- Provided technical support for satellite system customers.- Applied customer payments and escalated accounting requests as appropriate.- Aided customers in navigating and interpreting data received through their units.

- Researched cardholder disputes and applied knowledge of Visa/MasterCard regulations to facilitate a resolution through the chargeback process.- Answered questions and provided training for representatives.- Determined and processed action to be taken on incoming pre-arbitration cases.