Kyle Hamilton Email & Phone Number

Edinburgh, Scotland, Gb

Edinburgh, United Kingdom

Supporting young people to develop their Career management skills and reach their career goals. Providing 1 to 1 and group support both in public centers and schools. Continuously developing my knowledge and professional practice by undertaking a Level 4 (SCQF level 9) Technical Apprenticeship in Career Information, Advice and Employability Support.

Providing all ages careers information, advice and guidance. Offering advice on job applications, CV's, covering letters and effective job searching. Working with a caseload of clients to develop their career management skills and move them into employment,further education or training.

Perth, United Kingdom

Dealing with customer complaints and enquires in relation to supply of gas. Including supply, disconnection and emergencies. Taking customer through process, feasibility, costs, timings, amount of work involved and arranging for site visit. In emergencies ensure engineer is dispatched as soon as possible, all safety procedures put in place. Deal with calls from local authorities relating to traffic systems and report fault to relevant engineer. Complete detailed reports and monitor complaints and oversee job is resolved to customers satisfaction.Dealing with both enquiries and complaints to make sure we reach a resolution that is both satisfactory for the customer but also the company.Working with individual depots and customers to arrange access to properties to allow access, and making sure any vulnerable customers are assisted during our work to reduce any inconvenience or discomfort.I have also had experience assisting training new staff, also I have gained experience helping to develop new customer relation systems. Actively promoting and encouraging ideas within my department to improve efficiency while reducing costs at the same time without compromising customer service levels.

Perth, United Kingdom

Selling Training and support CDs to Residential Nursing Homes, through tele sales. Ensuring all administration input immediately in order to keep contacts and potential sales up to date. Consistently achieved sales targets.

William Wilson Showroom Perth

Working in showroom, offering advice and selling bathroom products to retail and account customers. Designing bathroom layouts using CAD drawing tool, meeting customer requirements and budget. Taking payments for products. Involved in regular stock control and stock takes. Selling products to trade customers in separate trade area.Consistently met sales targets in retail and trade sectors. Booking deliveries into stock system and ensure placed within correct area of shopfloor and warehouse.Ensuring relevant paperwork completed for all areas of duties.Construction of showroom displays and point of sale material.

Postgraduate Degree, Career Guidance And Development, Distinction

Svq 4 Career Information, Advice And Employability Support At Scqf Level 9, Careers Guidance

Hnc, Careers Information, Advice And Guidance

Education record

Activities and Societies: Computing English P.E. Modern Studies Maths Chemistry German Technical Studies