Kyle Hamilton Email & Phone Number

Irvine, Ca, Us

Irvine, Ca, Us

Oversight/execution of all programs related to FMCSA compliance, driver safety, and fleet policy compliance for all Rivian-owned fleet vehicles in North America.o Redesigned company platform for administration of non-compliant driving events, utilizing Smartsheet and Tableau, to increase driver and manager accountability, add transparency to data and historical trends, and increase process automation.o Worked cross-functionally with HR and leadership of all departments with driving employees to successfully design and implement a performance management and progressive disciplinary framework for non-compliant driving events.o Utilized historical data to secure buy-in for a fleet-wide speed limiting software.

Irvine, Ca, Us

Day one implementation and administration of startup vehicle delivery organization responsible for delivery of new Rivian vehicles to customers in multiple states utilizing commercial motor vehicles. o Worked cross functionally and with key stakeholders to design processes and procedures for the newly created Delivery and Mobile Operations organization as well as for the newly opened service and delivery center located in Olathe, Kansas. o Contributed to design and trials of countless processes and personally created numerous technical documents and training manuals, including a comprehensive driver training guide designed to help onboard new employees with little to no commercial driving experience. o Supported interviewing and hiring for multiple organizations at five different company locations including hiring of full Delivery teams in both Kansas City and Nashville. o Selected to support first ever deliveries of the Rivian R1T in Normal, Illinois and personally delivered new vehicles to multiple company executives.

Austin, Texas, Us

Administration of vehicle delivery organization responsible for delivering thousands of new and pre-owned Tesla vehicles (approx. $125M revenue / year) to customers in six states. o Designed and implemented processes for receipt and inspection of new vehicles, inventory and lot management, charging management, vehicle preparation and detailing, customer service, final vehicle delivery, and paperwork/payment management. o Completed data collection and analysis on vehicle preparation time expenditure by paint color, a project which provided data resulting in implementation of a new base paint color for all Tesla vehicles, saving the company millions of dollars in labor expenditure. o Managed organization through extreme variability in delivery volume due to Model 3 and Model Y production ramp ups and expiring federal tax incentive on electric vehicles, with team successfully executing as many as 74 vehicle deliveries in one day. o Selected to support the delivery organization in Germany during Quarter 3, 2019 – successfully launching the Tesla Model 3 in Europe.

Lowell, Ar, Us

Administration of a 24 hour a day, 7 day per week regional intermodal fleet composed of over 220 CDL Class A professional drivers and 15 full time management and customer service staff. o Oversaw customer service, payroll, HR, safety and compliance, equipment, and dispatch functions while continuously providing value and communication to over 200 customers. o Implemented processes to reduce driver turnover by almost 20% on a year-over-year annualized basis including restructuring of new driver onboarding process. o Managed equipment to ensure that container and chassis networks are balanced and sufficient to cover an average of over 400 loads per day within the region. o Analyze complex financial and operational metrics to ensure viability of existing and new business opportunities.

Lowell, Ar, Us

Managed a customer service team of 5 supervisors and a fleet of 40 full-time drivers as part of an on-site 24 hour a day, 7 day a week client dedicated logistics operation. o Managed distribution from a regional distribution center to over 100 stores for a highly seasonal retail customer, expanding fleet volume by 200% during the holiday season while maintaining driving force through off peak season by brokering outside freight and improving backhaul program. o Maintained less than 30% driver turnover in an industry that averages 80% turnover per year. o Created financial and invoice reports for my clients and used key learnings to implement new methods of expense control, revenue generation, and route efficiency. o Established bimonthly audits of the customer’s fuel program that uncovered an internal embezzlement scheme, potentially saving the customer hundreds of thousands of dollars.