Kyle Harrell Email & Phone Number

Lake Mary, Florida, United States

Led team of Project Managers / Data Conversion Specialists / Technical Services representatives• Responsible for hiring and training resources and meeting team utilization targets• Provide quarterly forecast of revenue for three product lines • Assist with escalated clients and general project issue resolution

College Station, Texas

Lead a team of Deployment Engineers and Project Analysts to define requirements, implement, and test custom configurations for our customers. Responsible to scheduling all work for project delivery and resolving customer concerns during the implementation phase.Coordinate efforts with Project Managers and Implementation Consultants to ensure a successful implementation. Provide technical guidance to the customer and internal resources on project scope and solutions.

College Station, Tx

Lead a Project Management team responsible for the implementation of new customers, add on projects for existing customers and account management for critical clients. Personally responsible for the implementation for a top 15 city and relationship management with a top 10 city.The Project Management team is responsible for developing a project plan, gathering all project requirements and submitting them to the development team, testing the solution and documention and addressing all customer concerns. As PMO Manager, I was also responsible for training the Project Managers, prioritizing their efforts, prioritizing development issues and reviewing all work submitted by the PMs.

College Station, Tx

Led the Development and Support Teams. Responsible for producing all of the deliverables as part of the project plan for each customer.

Lead representative to the company's largest customer, Southeast Toyota Coordinated the support of over 300 websites and email domains Coordinated SEO and marketing efforts between SET and third parties Provided onsite training and website consulting

Coordinated call center software support of 12,000+ asset management systems Supported five different product lines with eight distinct software versions Reviewed and enhanced corporate data to meet department and corporate goals Reviewed call statistics to optimize support staffing and procedures Direct hiring and development of training for all employees Oversaw and tracked software distribution for new products and customer upgrade efforts

Led 7 teams of representatives supporting software for our entire client base Designed and oversaw call analysis process to identify client/employee training issues Worked directly with product management/programming to resolve software issues Coordinated employee relations events for Supervisors and exceptional employees Developed ongoing internal training for new products and department procedures Created documentation of department policies and procedures

Supervisor of the Year - Software Support, 1998 Supervised team of up to 10 software support analysts supporting hundreds of customers Interviewed prospective employees and trained new hires Determined needs, assigned tasks and performed quality control for knowledge base Set up and maintained Automated Call Distribution system Coordinated annual software upgrade support for entire customer base

Supported end users of turn-key solution for auto dealerships. Was an expert in parts management software, but supported all aspects of the system. Consulted end users on best practices in dealership management practices.

Phd, Program

37 Hours completed Passed Preliminary Examination in Microeconomic Theory Research Fellowship

Bachelor Of Arts, Economics

Education record

Education record