Review and audit loans serviced by other companies/banks (i.e. JP Morgan-Chase, Wells Fargo, PNC) and scheduled 6 month audits if the Servicers did not meet the required standards set by U.S. Bank.Review all areas of mortgage compliance for accuracy, timeliness, and for following restrictions on servicing loans for all customers and investors involved.Provide inital letter of audit to servicer in a organized and documented format for easy review and understanding.Work with Default, Foreclosure, Bankruptcy, REO, Loss Mitigation and financial accounts.Draft workpapers for findings and proving to services of information found.Develop work relationships with servicers to provide a cooperative working environment.Manage tight deadlines effectively.Evaluate Servicer's response to U.S. Bank’s concerns towards specific loans to determine if regulations have been maintaned and provide a final letter of results determining acceptance or denial, as well as, final decision on servicer's audit performance.Created formula to regulate auditing schedule for Servicers for the current year .

• Reviewing processed loans for corrections and final closure of files• Integrate loan information for new construction homes into LPS software systems for access by Underwriters, Processors, Loan Originators, Loan Closers and Branches• Insure Veteran Assistance loans as a viable Lender through US Bank• Communication with Title Companies, Contractors and Underwriters for assistance towards completing loans efficiently and effectively according to customer needs.• Created excel storage file for holding upcoming Constructions loan files, updating information from files into database, locating lost documents/live checks, notations on time and success rates, and statuses on completed files and/or held files with information relating to loan process.• Excelled with managing numerous tasks, requests, organizational skills, problem solving techniques, and time management with processing of loans.

• Developed in depth knowledge of Wall Coverings department to support customers• Maintained department cleanliness and presentation standards• Provided exceptional customer service • Supported the management team in the training of new employees • Exercised good judgment in making price adjustments to damaged merchandise• Assumed closing duties typically belonging to a manager• Demonstrated a “team-player” attitude through scheduling flexibility

• Monitoring foreclosure loans from going to sale and modifying loans for customers defaulting on mortgages.• Processing loans in both Hamp and Non-Hamp formats.• Working with documentation files such as mortgage deeds, power of attorney files, truth in lending agreements, fixed rate notes, and investor files (Freddie Mac/Fannie Mae).• Communicating directly with underwriters to correct loans and request postponement of loans in default.• In charge of a report that tracks loans for signing service companies (1st American/LSI)• Dealings with attorneys’ offices, signing service companies, foreclosure and bankruptcy directors, and investors relating to the mortgages being modified.• Created Bankruptcy report to hold specific files in escalation of importance• Researched and learned Bankruptcy information from Bankruptcy Specialist while implementing knowledge into a working platform for Settlement’s workout on Bankruptcy files

• Use effective listening and communicating skills to access needs for new and existing clients.• Provide fitness training sessions to clients.• Developed and customized training sessions to meet customers’ individual fitness goals and/or needs.• Regularly review the training programs established for customers and make adjustments to ensure progress towards goal(s).• Ensure customers complete sessions safely.• Developed trusting relationships with customers and assisted in developing club customer base.• Successfully operate the fitness club as the assistant manager.• Manage the clients’ session scheduling.• Provide club marketing support. This includes writing articles for the newsletter, manning the club’s promotional booth, and calling prospective clients. • Conducted fitness assessments and educational nutrition meetings.• Perform other miscellaneous administrative duties such as maintaining client communication logs, providing training session report histories to clients, etc. • Ensure club maintains exceptional cleanliness. • Distributed weekly reports containing statistics on trained and untrained sessions.• Quantified individual bi-weekly payroll reports pertaining to trainers and managers.• Held individual consultations to sell and distribute services for potential new clients.• Organized and helped lead monthly staff meetings.• Create and organize trainer/client weekly schedules.• Compute weekly and monthly sales comparing to past average weekly and monthly revenues.• Record client package purchases in operating system and set up automatic withdrawal for training sessions.

Bartender (2004-2010) • Provided excellent customer service skills resulting in a regular customer base • Utilized conflict management skills to address issues with dissatisfied customers• Developed exceptional memory skills to best serve customers with multiple orders• Was able to prioritize drink orders for both the bar guests and wait staff serving seated customers• Trained new bartenders Cook (2002 – 2004)• Prepared products to meet quality standards• Responded to special preparation requests• Successfully adapted and performed in a fast pace-high stress work environment • Managed incoming food orders to ensure tables that ordered dishes with varying preparation time received their food at the same time• Coordinated with employees to prepare food to meet customers expectationsDishwasher (2001-2002)• Cleaned and sanitized customer and cooking dishes• Maintained restaurant facilities in both the back of house and front of house areasBussing (1999-2001)• Supported wait staff by both clearing and setting up customer tables• Partnered with wait staff to and kitchen crew to prepare deserts for customers• Coordinated with wait staff to provide excellent customer service

• Provided customer service to Jackson customers by assisting in account payments• Responded to customer inquiries regarding products and services• Created a program for the Cooperative that recorded both the maintenance and location of transformers in the Jackson support area• Contacted customers whose accounts were in default and discussed payment options • Performed data entry in both Access and Excel database formats