Kyle Hepple Email & Phone Number

Western Cape, South Africa

Remote

Remote

* Led a cross-functional team of developers, QA's and designers to build a new user management system and dashboard. Some of the main features include: - Interface UX/UI design, - Agent role management, - Permission management, - User registration, - User account management, - User transaction history, - Reporting, - Payment integrations, - Deposit and withdrawal, - Custom Wallet, - SMS and email integrations, - Custom promotions feature, - Free Bet, - High level of configurability.* Fostered collaboration across multiple agile teams working on different verticals.* Launched a fully functional sports betting platform across two nations.* Streamlined the sign-up process, reducing acquisition costs.* Adapted the platform to meet regulations and regional compliance.* Led product demos for all stakeholders.* Led Agile PI planning events.* Comfortable leading all agile/scrum ceremonies (Daily Scrum, Sprint planning, backlog refinement, retrospectives, product and system demos, 3 Amigos sessions)* Coordinated product releases and ensured adherence to timelines and quality standards.* I effectively managed the product backlog, prioritising tasks based on their urgency and business value.* Helped to secure GLI-33 certification for our betting software.

Cape Town Area, South Africa

Cape Town Area, South Africa

Conversions Analyst- Responsible for setup and tracking of google analytics, building POC for new features to drive the conversion of unique users to paying customers. - Specialised in UX/UI design for travel websites, understanding the customer and optimising online booking experiences. - Writing SQL queries for reporting to CFO and CEO.- Analysing the report data to find patterns to help improve conversion on Tablets and mobile devices.- Daily reporting of the current conversion rate of establishments in South Africa VS neighbouring countries.- Skills learned – SQL queries, Google analytics, Mail Chimp email marketing, Basic HTML (course through Codecademy)

Cape Town, Western Cape, South Africa

New Listings Consultant- Enlisting new establishments on SafariNow.com,- Dealing directly with the guest house owners over telephone and email to resolve any issues,- Reporting any bugs to the development team and following up with clients on bug progress,- Ensuring all content is correct, editing information in line with online SEO style guide,- Fraud checking all new listings (short course and training in online fraud detection),- Managing and delegating tasks on the Fresh Desk Ticketing System,- Reporting daily statistics to management.

Cape Town, Western Cape, South Africa

- Training Establishments Support team on how to use and write SQL queries,- Training new staff on deactivation process, and SA VS neighbouring country conversions statistics,- Creating newsletters to inform customers of new website features, and upgrades,- Responding to customer feedback,- Bulk SMS for debt collection

Cape Town, Western Cape, South Africa

- Dealing directly with guesthouse owners to update and maintain content online.- Processing change of ownership and deactivating properties,- Training new staff,- Weekly and monthly reporting,- Attending tourism conferences,- Conducting site visits at establishments and reviewing them,- Courses: Writing for the general public (John Linnegar writing course), Plain English.

Cape Town, Western Cape, South Africa

Old Mutual PFA - Life Insurance

Cape Town, Western Cape, South Africa

Private Au Pair / childminder

Cape Town, Western Cape, South Africa

Creative directors assistant Bead Boys Cape Town- Sales at the gallery- Photoshop for listing products online

Garden Route, Western Cape, South Africa

Delivery driver at Plumblink

South Africa

TV / Movie extra

Garden Route, Western Cape, South Africa

Promotions and sales representative at sports events for a Promotions Company