Kyle Hermansky Email & Phone Number

Knoxville, Tennessee, United States

• Providing exceptional service and contributing to the overall efficiency and success of the restaurant through excellent customer service and team collaboration.
• Enhance guest experience by delivering attentive and personalized service.
• Streamline service to delivery by efficiently managing tables and coordinating with kitchen staff.
• Resolve customer issues promptly and professionally, maintaining a positive dining atmosphere.

• Enhanced database operations efficiency and maintainability through automation and optimization, leading to significant improvements in data processing accuracy and cloud infrastructure performance. SQL Server.
• Developed an automation script for SQL Server, allowing database administrators to run scripts while logging user activities and output.
• Ensured each change control number was executed only once, preventing duplicate executions and enhancing change control reliability.
• Improved operational efficiency by automating routine tasks, reducing manual errors and saving administrative time. PowerShell Script Modularization
• Modularized PowerShell scripts to improve understandability for administrators, reducing their reliance on developers for clarifications.
• Enhanced script maintainability by breaking down complex scripts into smaller, more manageable modules, facilitating easier updates and troubleshooting.

Knoxville, Tennessee, United States

• Drove sales of solar technology solutions by effectively communicating technical benefits to clients and utilizing data-driven strategies to enhance sales performance.
• Closed $1.5 million in product sales, significantly contributing to the company’s revenue.
• Translated complex technical specifications of solar technology into clear, understandable benefits for clients, improving sales engagement and conversion rates.
• Managed client relationships by providing data-informed customer service, enhancing retention and satisfaction.

Knoxville, Tennessee, United States

• Oversaw bar operations, enhanced customer satisfaction, and optimized inventory management, contributing to the overall success of the hotel’s food and beverage services.
• Managed team scheduling and streamlined operations to ensure efficient service delivery, enhancing guest experience and operational flow.
• Developed and implemented training programs for new bartenders, improving service quality and consistency.
• Resolved customer complaints promptly and professionally, maintaining high levels of guest satisfaction.

Knoxville, Tennessee, United States

• Played a key role in opening the restaurant, establishing operational procedures and training programs that ensured service excellence and enhanced staff performance.
• Set up operational procedures during the restaurant’s opening phase, ensuring a strong foundation for service excellence.
• Served as a training server and lead bartender, responsible for training new staff in service protocols and mixology.
• Maintained high levels of customer satisfaction through attentive and personalized service, contributing to the restaurant’s reputation for excellence.

Bachelor Of Science - Bs, Computer Science

Computer Science