Kyle Hexter Email & Phone Number

Cardiff, Wales, United Kingdom

Garageline under Network Operations for Motor Repair where i’m one of two members that run Garageline full time. Primarily email based taking queries from the whole of our repair network ranging from excess/liability queries to repair queries with the primary focus on the role of being a point of contact for specialist recovery to arrange collection/delivery of customer vehicles to and from bodyshops. On occasion, reviewing costs for storage and outsource. Building relationships between… Show more Garageline under Network Operations for Motor Repair where i’m one of two members that run Garageline full time. Primarily email based taking queries from the whole of our repair network ranging from excess/liability queries to repair queries with the primary focus on the role of being a point of contact for specialist recovery to arrange collection/delivery of customer vehicles to and from bodyshops. On occasion, reviewing costs for storage and outsource. Building relationships between Insurance provider and Bodyshop to ensure a smooth customer journey experience within the background in a non customer facing role additionally providng a quick response point of contact for the repair network. Show less

Cardiff, Wales, United Kingdom

Seconded to Damage Assessment Team during my time under AD which then turned to a full time role within the Garageline team consisting of two other colleagues, taking telephony and email based queries from the whole of our repair network to help support them with specialist recoveries for vehicles that sustained substantial accident damage. Queries regarding customer claim details i.e Excess amount, contact information and claim progression and bridging communication between customer-… Show more Seconded to Damage Assessment Team during my time under AD which then turned to a full time role within the Garageline team consisting of two other colleagues, taking telephony and email based queries from the whole of our repair network to help support them with specialist recoveries for vehicles that sustained substantial accident damage. Queries regarding customer claim details i.e Excess amount, contact information and claim progression and bridging communication between customer- insurer-Repairer relations Show less

Cardiff, Wales, United Kingdom

Claims handler for the Accidental Damage team dealing with customers via telephony to give advice and guide customers throughout the claims journey from general insurance/ repair progress queries to complaints handling

Level 1 It Users Diploma

Education record