Kyle Higham, Cissp Email & Phone Number

Scottsdale, Az, Us

Worldwide, Oo

Worldwide, Oo

New York, Ny, Us

• Responsible for the integration and Administration of HashiCorp Vault Secrets Management. • Configure Synthetic monitoring and alerts to provide accurate system information and integrate Splunk for log aggregation. • Use Dot Connector to scan code repositories to identify and eliminate secrets sprawl, false positives and to identify application teams who are not following company policy. • Coordinates with other departments to ensure we are meeting project deadlines. • Provide support and resolution of system applications and services. • Remediate security vulnerabilities to ensure that the highest level of system data confidentiality, integrity and availability is maintained. • Working within a Dockerized environment that is orchestrated

Scottsdale, Arizona, Us

• Responsible for the Configuration Management and Patching of 2500 CentOS 6 & 7 Servers. o Automated local configuration changes to servers with Bash Scripting. o Trouble Shoot and Resolve issues with configuration management tools such as Chef.• Performed administrative maintenance of Service Accounts, Vintella Groups and Users.• Tracks, monitors, and coordinates with other IT areas to ensure timely resolution to problems.• Responsible for working with External and Internal Auditors to ensure are production environment is compliant.• Provide on-call after hour support for outages, file system management and Big Data Applications • Remediated Security Vulnerabilities to ensure that the highest level of system data confidentiality, integrity and availability is maintained.

Scottsdale, Arizona, Us

- Configure, install, and support desktop computers, laptop computers, handheld devices,printers, monitors, portable data storage devices, and other general peripherals.- Configure IT devices for secure operation, including installation of security software,software updates, and other configurations as required.- Connect and configure IT devices to computer networks.- Provide virtual assistance/remote support sessions using 3rd party software.- Assist with incoming phone calls and monitoring the Support Desk mailbox.- Managed work done by outsourced vendors.

Scottsdale, Arizona, Us

Daily Responsibilities of a Technical Specialist:Assisting new customers with initial set up of their phone system accountsConfiguring Nextiva's unified communications product features Critically think through and troubleshoot business networksAccurately answer a variety of technical questions about Nextiva's servicesProvide each customer with an “Amazing Service” experience by answering phones before the 2nd ring, resolving concerns with little or no hold time, assist with customized solutions to help their business succeed Work to meet and exceed a set of daily metrics

• Upheld PT brand by assuring clients received superior service• Researched property ownership, company profiles, and aerial mapping.• Responsible for data base upkeep with current and new client information