Microsoft Dynamics 365 Business Central implementation and support

Dynamics 365 Business Central administration and supporto Administration of Production and sandbox environmentso Solution development with PowerApps, Power Automate and C/ALo User validation testingo Third-party integration and extension implementation (Multi-Entity Management, Lanham EDI, Insight Works Warehouse Insights)o Ticket based support of over 500 users via JiraTechnical Project Managemento Identification and documentation of business requirementso Design and streamlining of business processeso Development of standard operating proceduresMaintaining Sarbanes-Oxley (SOX) complianceo Documentation of change controlo Root Cause Analysiso Enforcement of separation of duties and internal auditing

Systems migration to Microsoft 365 ecosystem for SSD / bidirectional integrationso Google Suite to Office 365o Infusionsoft to Dynamics 365 CRMo Foundation Finance to Business Central Financeo Microsoft Project to Business Central Manufacturingo Doc spreadsheet to Business Central Warehouseo Sharepoint to OneDrive for Business integrationo Avaya PDX to Microsoft Teams VoIPDesign, development and support of canvas and model-driven Power Appso Portal allowing customers to update personal information and view projectupdates such as progress images and permitting statuso Paperless employee timecard and receipt submissionso Queued job and item journal entries for Business Central by task completiono Reimbursement requests for field employees with per diem and travel expensesubmissionso Process-driven canvas apps to support the production line, including integrationswith existing software – improving reporting intervals and LEAN principalsAutomation of administrative tasks with Power Automateo Sharepoint folder and file manipulation when CRM / ERP records are updatedo Record creation and manipulation when criteria is met, e.g an Opportunity iswono Scheduled journal posting in Business Central for item and resource consumptiono Scheduled customer updates via emailDynamics 365 CRM and Business Central extension developmento Custom CRM solutions including replacing Bing maps with Google maps anddevelopment of additional tools against Google maps API for site-planningpurposeso Creation of additional tables, fields, business process flows and views forDynamics 365 CRM with Power Platform’s Dataverseo Creation of custom tables, fields, pages, codeunits and reports in BusinessCentral with Visual Studio Code and Microsoft C/ALTechnical support of 50+ employeeso Design and documentation of standard operating procedureso Troubleshooting of employee, group and organization-wide hardware andsoftware issues

Migration to Microsoft 365 stack for Single Source of Data and bidirectional integrationso Office 2013 to Office 365o Salesforce CRM to Dynamics 365 CRMo Smartsheets to Dynamics 365 Project Serviceo Peachtree Accounting to Dynamics 365 Finance and OperationsDesign, Development and Support of Model-driven Power Apps and KnowledgebasePortalso Allow customers to create support tickets for product / warranty issueso Proactively suggest related knowledgebase articles related to a given issue toreduce inbound requestso Model-driven apps to document and report on manufacturing faults and updaterepair ticket status’ in real-timeAutomation of administrative tasks with Power Automateo OneDrive for Business folder and file manipulation when Dynamics 365 recordsare updatedo Record creation and manipulation when criteria is met, e.g an Opportunity iswono Sending customer updates via email, such as RMA status’ and new accountcreationDynamics 365 CRM solution developmento Integration with bundled product software via RESTful integrations to allowaccess of internal review of data, improving customer supporto Customizations of existing solutions, e.g PowerObjectsFull Stack (Python / Django / NGINX / SQL)o Design and development of a web application to view, store and extrapolate data produced by spectrometerso Worked with application scientists to incorporate algorithms to forward-predict commodity maturity using regression analysisTechnical support of 35+ employeeso Design and documentation of standard operating procedureso Troubleshooting of employee, group and organization-wide hardware andsoftware issueso General systems and network administration

Design, develop and implement internal, cross-platform systems and consumer-use web applications (Full LAMP stack), including handling the support of over 180 active users through ticketing and system documentation. Maintain and troubleshoot in-house systems and networks for 8+ employees, including POS, public networks and devices, including maintaining PCI compliance and facilitating industrial print. API integrations such as Facebook and Mailchimp.

Responsibilities include improving internal operations efficiency and productivity in managing over 300 customers, third-party application integration and optimal work flow. As an account manager, I am responsible for organic SEO campaigning through on-page meta optimization, link and content building strategies and Google Analytics interpretation and segmenting, as well as coordination with in-house PPC managers, web developers, and content writers. This includes research, analysis and documentation of successful campaigning, KPIs and onsite/offsite strategies.

Front and back-end development utilizing HTML5, CSS, jQuery, Javascript and PHP.

Designed, developed and implemented site updates and functionality. Worked with print vendors to create packaging for multiple products. Coordinated and executed various Social Media Campaigns on platforms like Twitter and Facebook. Designed and deployed a virtual institute, and ecommerce subdomain and more.

Created hundreds of Wordpress blogs, from start to finish, utilizing HTML, PHP and CSS. Provided statistical research for 'low competition / high traffic' search terms to be used in Organic Search Engine Optimization.

Installed and repaired Point-of-Sale systems for various commercial contacts such as Target, Blockbuster, Riteaid, and Regal Cinemas. Subcontracted.

General systems installation, repair and troubleshooting.