• Ability to apply business management concepts, including human resources, marketing, law and ethics• Check to ensure that appropriate changes were made to resolve customers' problems.• Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.• Compile, copy, sort, and file records of office activities, business transactions, and other activities.• Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.• Coordinate and direct office services, such as records, departmental finances, budget preparation, personnel issues, and housekeeping, to aid executives.• Demonstrate proficiency in using technological tools applicable to a business setting• Estimate or quote prices, credit or contract terms, warranties, and delivery dates.• Exceptional customer service• Knowledgeable of administrative procedures and systems such as word processing, managing files and records, designing forms and other office procedures and terminology• Knowledgeable of business and management principles involved in organizational planning, resource allocation, human resources, leadership technique, production methods and coordination of people and resources• Knowledgeable of creating and executing project plans, allocating resources, managing change, managing risk and managing stakeholders• Knowledgeable of creating business plans, organizational structures, franchising, competitive advantages and activities associated with starting a business• Knowledgeable of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data• Knowledgeable of principles and methods for showing, promoting and selling products or services including marketing strategy and tactics, product demonstration, sales techniques, social media and sales control systems• Knowledgeable of principles and processes for providing customer and personal services• Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.• Monitor suppliers to ensure that they efficiently and effectively provide needed goods or services within budgetary limits.• Prepare invoices, reports, memos, letters, financial statements, and other documents, using word processing, spreadsheet, database, or presentation software.• Recommend products to customers, based on customers' needs and interests.