Kyle Hockaday Email & Phone Number

Plainfield, Nj, Us

London, England, Gb

Freelance recording engineer proficient in Pro Tools, Logic, and FL Studio. Live audio set up and mixing for independent music concerts in New York, New Jersey, Philadelphia, Delaware, Baltimore, and Washington D.C. Studio set up for Third World Studios in Wilmington, Delaware. Sound system set up for Bobbi Rhians, a lounge in Wilmington, Delaware. Nine-year resident videographer for the Garden State Bar Association’s annual Gala, providing video interviews of awardees chosen from all across New Jersey. Filmed and produced their gala virtually during the pandemic in cinematic fashion, and hosted the event on Zoom. Two-year resident videographer for Rutgers University (Camden) Distinguished Alumni Awards Ceremony. Event coordination, booking, stage management and sound production with NERVEIGHT for major festival concerts including SXSW (South by Southwest, Austin, TX) and A3C (All 3 Coast, Atlanta, GA) as well as local shows in NYC, Philadelphia, Delaware, and Baltimore. Determined the requirements for music app NERVEIGHT with all stakeholders and coordinated its release from inception to launch.Contracted to provide videography and photography for the New York City Department of Education Big Apple Awards hosted by Mayor Bill de Blasio, and provide a recap video including interviews of some of New York’s best teachers.

Vancouver, British Columbia, Ca

Managed speaker section so all PA speakers could be demonstrated on the sales floor, as well as the pro audio room so all software and studio monitors could be demonstrated. Handled customer relationships and increased sales and store traffic using salesforce, and conducted phone sales. Provided technical support, software installation, and customer training whenever necessary. Kept inventory stocked on the sales floor. Purchased and sold used pro audio gear, keyboards, DJ and live sound equipment. Provided feedback to management on product placement, customer demand, and customer satisfaction.

New York, Ny, Us

Provided telephone and email support for a blended Mac and PC environment, troubleshooting issues for Microsoft Office, Office 365, Adobe Creative Suite, as well as mobile phone support for iOS and Android devices. Rendered tier 1 and tier 2 technical support and escalated severe issues to tier 3 support. Confirmed with customers and stakeholders that all issues have been resolved. Created network accounts and granted file permissions when requested, by placing users in the proper organizational units in active directory. Reset passwords and unlocked network accounts.Provided tier 1 VoIP support for Cisco Unity devices, VPN access, and remote desktop computer maintenance. Facilitated data transfers and provided application support for company-wide migration from Microsoft Office to Office 365, and assisted the staff in the company’s implementation of their business requirements by creating step by step documentation.

Set up computers, televisions, projectors, telephones, printers, and audio equipment in office buildings and conference rooms. Installed wiring for audio and visual equipment in new construction.Soldered XLR cables for extended audio connections, and crimped RJ45 cables for extended network connections. Troubleshot issues that on site technical support could not solve for Mahogany installations.Ordered and took inventory of equipment for installations.

Princeton, Nj, Us

Help Desk Technician. Microsoft Office 2003, 2007, Microsoft XP, 2000, eTask, Siebel Support, Citrix Secure Access Client, Active Directory, Altiris, Blackberry support, Xerox Centreware, Enterprise Single Sign On, Bomgar, Remote Desktop Client

Dover, De, Us

Manage computers for faculty, staff, and student laboratories. Troubleshoot connection problems in dormitories, and assist students and faculty with account set up

Dover, De, Us

Provided phone support for approximately 3000 users (faculty, staff, and students); about 25-30 calls or work orders per day. Supported Microsoft Windows XP, 2000, Vista, and MAC. Troubleshot Microsoft Office 2003/2007 and Outlook issues. Used Active Directory to perform password resets and add/delete user accounts. Performed software installation, and network and email administration. Proficient with Norton Ghost used for wiping machines and re-imaging. Checked and maintained physical hardware by running diagnostics, changed motherboards, ram, processors, PCI cards, hard drives, CD/DVD drives, floppy drives and other devices.

Collected payments on delinquent accounts in the customer assistance department.Conducted phone interviews, managed the file room, and organized orientations in the personnel department.Gathered debtors account information that filed bankruptcy petitions in the customer assistance department.

Cannabis

Accounting

Accounting; Management Information Systems Accounting Information Systems