Kyle Hoffmann Email & Phone Number

Boulogne-Billancourt, FR

Boulogne-Billancourt, FR

Fort Wayne, IN, US

• Responsible for the overall organization, sanitation, and staffing levels of all Food and Beverage areas (including Premium Suites, Concession stands, Portable stands and Group Party VIP areas).
• Overall responsibility for the Operations of the Food and Beverage areas for Parkview Field directly reporting to the Director of Food and Beverage.
• Directly responsible for equipment maintenance for the food service operation prior and during events.
• Recruited, hired, scheduled, managed, and trained 250+ Food and Beverage employees.
• Ensured that all security, safety and sanitation standards were achieved.
• Achieved assigned budget and labor goals.

Evanston, IL, US

• Responsible for the overall organization, sanitation, and stocking levels of all concession stands and portable stands.
• Directly responsible for maintaining proper inventory levels, product ordering, and equipment maintenance for the food service operation prior and during events.
• Recruited, hired, scheduled, managed, and trained 100+ concession/portable, warehouse employees.
• Involved with group sales meeting in which we discussed upcoming events and preparation/anticipation of forecasted games.
• Responsible for monitoring, meeting and communicating all health codes and liquor control laws.
• Daily pre-game checks and repairs as needed, including stocking levels, radio distribution and inventory control sheets, on all concession and portable equipment to ensure proper sanitation on all portable and stand.

Chicago, IL, US

• Understood all menus, product offerings, packaging and pricing.
• Provided operational planning to ensure appropriate teaming levels are met, as well as adequate products are ordered to service each concession event.
• Held team accountable to steps of service to deliver great guest service.
• Built and maintained strong relationships with clients, guests, sub contractors, not-for-profits and Levy team members.
• Ensured that all security, safety and sanitation standards were achieved.
• Achieved assigned budget goals.

Chicago, IL, US

• Assist with responsibilities assigned by Concessions Manager to ensure a favorable fan experience every visit.
• Work with Non Profit Groups to ensure accurate opening and closing inventory.
• Exposed to all facets of operations of the 80,000-seat football stadium as well as the hockey and basketball facility.
• Delegated responsibilities to employees including training in all aspects of operations and closing responsibilities.
• Assist with replenishing products to different venues prior to event to keep accurate inventory levels.
• Resolved and addressed customer questions and complaints while ensuring they had the best fan experience.

South Bend, Indiana, US

• Work with group department to process reservations and sales of group tickets.
• Handling incoming ticket calls, providing outstanding customer service to current and potential season seat holders.
• Assist with the Ticket Operations Manager by managing ticket information in the Streamline ticketing system and keeping records current and accurate.
• Maintaining the Main Box Office operation for the duration of the season.
• Organizing and distributing group tickets.
• Managing the Stu and Swoop's Reading Club with surrounding schools.

Fort Wayne, IN, US

• Oversaw game-day staff in each area of Parkview Field supervising over 150 employees, ranging from the 4 main concession stands and the 18 portable food and beverage carts.
• Delegated responsibilities to employees including training in all aspects of operations and closing responsibilities.
• Resolved and addressed customer questions and complaints while ensuring they had the best fan experience.

Fort Wayne, IN, US

• Exposed to all facets of operations of the 7,000 seat # 1 Minor league baseball stadium including concession operations and facility operations.
• Involved with group sales meeting in which we discussed upcoming events and preparation/anticipation of forecasted games.
• Interacted with staff members to keep clear lines of communication open between departments and experienced the work flow processes and organizational efficiencies within the organization.
• Executed exceptional customer service by addressing the customers’ needs resulting in a favorable fan experience every visit.

Bristol, CT, US

• Assembled and placed Home Depot signage ensuring all contractual sponsorship agreements were met.
• Provided general hospitality and enhanced the VIP guest experience by showing them the behind the scenes look at College Gameday which contributed to the fan experience.
• Distributed Home Depot promotional items promoting them as the title sponsor of College Gameday.

Fort Wayne, IN, US

• Managed and supervised different aspects of a made-to-order food service for 7,000 fans including welcoming customers, taking orders, preparing food, delegating responsibilities to employees, managing inventory and.
• Trained employees in all aspects of operations and customer service and created schedules for 20 employees.
• Delivered great customer service skills while interacting with the customers, management, and other staff.

Fort Wayne, IN, US

• Distributed game schedules to area businesses in Fort Wayne.
• Assisted with set up and take down of arena including game props and sign advertisements.
• Coordinated and organized game promotions.
• Delivered great customer service skills while interacting with the customers, management, and other staff.

Madison, WI, US

• Managed different aspects of a made-to-order food service including welcoming customers, taking orders, and cooking and preparing food.
• Facilitated operations for 12 vendors and ensured each employee was working hard and providing the best customer service possible.
• Maintained inventory and vending area and stocked vending room and beverage coolers.