Kyle Hubby Email & Phone Number

With over 10 years of professional experience and more than 5 years in B2B SaaS customer success and account management, I’ve had the privilege of working with top-tier organizations like Feathr and Ralph Lauren. My focus is delivering measurable results, improving customer retention, and driving revenue growth within nonprofit and mission-driven organizations.At Feathr, I manage a diverse $3 Million ARR portfolio of over 100 mid-market and high-touch enterprise accounts. I combine strategic alignment with deep client engagement to ensure long-term success. I excel at handling complex customer needs, leading cross-functional teams, and collaborating on expansion strategies to maximize account growth and client satisfaction.As a former General Manager at Ralph Lauren, I led a $4M business, overseeing sales, profit performance, and strategic planning while building high-performing teams. I know what it takes to build strong client relationships and drive operational excellence, both in retail and SaaS environments.Key Achievements:*Enterprise Relationship Management: Managed multi-threaded relationships for global enterprise nonprofit clients at Feathr, driving increased donor engagement and successful campaigns. At Ralph Lauren, built lasting loyalty with high-net-worth global clients, including celebrities and executives.*Leadership & Talent Development: Developed high-performing teams at Ralph Lauren, promoting talent into leadership roles while building a culture of client service excellence.*Nonprofit Expertise: Specialized in addressing nonprofit challenges like event attendance, donor engagement, and volunteer recruitment. Delivered key outcomes for Feathr clients, improving donor retention and driving fundraising growth.*Strategic Growth & Alignment: Led efforts to develop and implement custom success plans tailored to nonprofit clients' specific needs, focusing on increasing adoption, renewals, and account expansion. Positioned for leadership growth, with a vision to build high-performing Customer Success teams.What I Bring: I specialize in solving complex customer challenges, streamlining processes, and creating value-driven solutions. Whether through personalized onboarding, proactive risk management, or data-driven growth strategies, I help organizations scale while maintaining strong relationships and achieving business objectives.Let’s connect if you’re looking to leverage technology to amplify your organization’s impact, or if you need an experienced leader to drive client success and long-term growth.

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  San Francisco State University

  Entrepreneur/Small Business Management