Kyle Huff Email & Phone Number

Develop, write, edit, and finalize a wide range of communications and knowledge base content through a formalized review process for an internal audience.Maintain and enhance ever-changing information within the internal knowledge base site to ensure content is current and valid.Innovate and preserve knowledge base effectiveness through process.

Collaborate with Supervisors and peers to implement company policies, procedures, feedback, and training with the intent to pursue company goals. Contribute to meetings, volunteer as part of projects, and provide solution-based feedback.Develop representatives with varying skills through individual coaching strategies, guidance, and communication to.

Manage inbound calls from retail partners regarding general questions, troubleshooting application errors, resolutions for application denials, processing approval limit increases, and providing feedback and additional knowledge to retail employees to strengthen relationships and processes between merchants and the company.

Managed inbound calls from customers concerning their accounts and resolved issues while complying with company policy and procedure.Supported company trainers in mentoring incoming representatives by shadowing calls and assisting in training.