My mission is to serve all State agencies by allowing them to focus on what they do best - serving the citizens of the great state of Tennessee. In the CPO, we are focused on earning the right to be every agency's trusted advisor for all needs related to acquiring goods and services. We do this by collaborating with our end users to understand their agency-specific goals and developing procurement strategies to establish a strategic source of supply to facilitate meeting those goals. My team and I challenge the status quo to create opportunities that improve efficiency, provide best-in-class services and products while also leveraging the State's combined spend to reduce total cost. Over my five years with the State we have made unprecedented strides in this area but we continue to look for additional opportunities to make our department the preeminent provider of general services.As the Deputy Director of Category Management, I direct a team of three team leads and 15 category specialists. Over the past fiscal year ('15-'16), I sponsored three end-to-end process improvement project teams to achieve aspirational customer satisfaction goals. Our team consistently exceeds our savings, customer service, and process improvement goals.

As the Category Services Team Lead, I led a team of five to initiate, procure and manage between 45-60 statewide contracts with an aggregated total, life-of-contract value of over $350M. During my time in this role, our team generated estimated contract savings in excess of $40M from 2013-14. A key personal focus was to help develop my team members to prepare them for their next role, ideally in State government. With this focus, three of the eight team members I led during my time moved on to promotional positions while I was managing, with an additional three taking promotions almost immediately following my promotion to my current role. I take pride in the fact that zero of the employees left the State.

• Managed and assisted in the development of key departmental special projects• Analyzed current Statewide Contracts and vendor data to identify cost-savings opportunities, recommend strategies and develop action plan to achieve maximum State benefit• Measured success of current Statewide Contracts through self-initiated vendor and agency focus group meetings to identify best practices and new opportunities• Directed, implemented and managed print output technology throughout move to new office space reducing total spend by 57% without affecting productivity and negatively affecting morale

• Increased Ricoh market share within Denver and Boulder, CO through customer-focused, solution-based sales that created recurring opportunities, high loyalty and low customer churn• Actively prospected through daily face to face and phone based cold-calling across various industries to build client base, build rapport, and create brand awareness• Generated new business through competitive account acquisition while expanding existing equipment base with current customers – first full year sales exceeded annual goal with $372,000 in sales• Maximized deal revenue by averaging over double the region’s current gross profit margin

• Developed, expanded, and managed Denver area compressed air market• Generated solution-based sales totaling over $700,000 yearly• Established recurring revenue streams through mutually beneficial service contracts• Provided detailed analysis of compressed air system health to educate customers and make data-driven recommendations that led to lower energy costs, higher system efficiency and reliability improvements

• Directed inside sales initiatives to generate increased walk-in revenue• Streamlined inventory and shipping process to maximize productivity• Assisted in managing accounts for eight salesmen throughout the order process• Focused training efforts by specifically shadowing, assisting, and observing the top Sales Engineers while also studying the physics and mechanics of air compressors and pneumatic tools and solution-based sales techniques to prepare for career advancement