Kyle Hutton Email & Phone Number

United Kingdom

Responsible for operational management of Enterprise customer accounts for TeletracNavman. Guiding large customers through the pre-sale, implementation and post-sale cycles. Managing several customers based on the size of the accounts. Responsible for the successful deployment of services within large fleets, ongoing customer satisfaction and generation of new revenue. Liaising directly with multiple internal teams including Sales, Installation, Customer Support and Finance and multiple KPIs and metrics are used to determine the success and satisfaction generated by our services.

Operations Manager within the Traffic, Navigation and Fleet Telematics business. Delivering service to a number of internal and external customers providing Traffic Information, Navigation/Routing services, Engineering/Contractor support and upkeep and maintenance of ANPR infrastructure nationally. • Managing budgets and costs effectively in respect of the planning process and ongoing COS within the department • Responsibility for managing the day to day activity of the teams including (but not limited to) preparing and performing appraisals, disciplinary hearings and 1-2-1s • Acting as a liaison to senior management and departmentally to provide reporting of metrics and performance, escalation and resolution and ensure aligned with business and departmental objectives • Responsible for overall welfare of the teams, providing a leadership support function to teams and motivating staff to achieve • Responsible for departmental recruitment identifying any skills gaps in the organisation and undertaking a recruitment programme to support this. • Review of processes, working practices and regular reports, utilising Business Systems (FBS) in order to drive change and deliver results • To meet departmental KPI’s consistently using Daily Management to set and meet targets and SLA’s • Implementation of any new policies and procedures relating operational needs and process delivery • Managing Sector Scheme accreditation, ensure all HEA specifications and safety rules are current and applied to maintenance activities • Ensure all BS7671 specifications and safety rules are current and applied to all associated activities • Undertake site visits to Traffic Monitoring Stations, including works management and auditing • Maintaining ISO accreditations – ISO 9001 Quality & ISO 14001 Environmental

Diploma, Highways Electrical Systems Qcf

City & Guilds 2330 Electrotechnical Technology Level 3, Electrical Engineering

A Level, Ict, Biology,Pe

Gcse, 13 Subjects