Kyle I. Email & Phone Number

United States

Columbus, Ohio Area

Production Support manager and responsible technology manager for ServiceNow. Manager of the IT Alerting application, Everbridge. Vendor Relationship Manager for ServiceNow, Everbridge, Bravium, VividCharts. Licensing and contract manager for ServiceNow and Everbridge. CMBD Data Quality and overall platform health and security manager. Reporting and.

Production Support manager and responsible technology manager for ServiceNow and Everbridge, IT Alerting application. Licensing and contract manager for ServiceNow and Everbridge.Manage an extremely talented ServiceNow Support team consisting of ITSM, HR Case Management, ITBM, CMDB, License management, and various custom applications the team supports.

Production Support lead and responsible technology manager for Business View Services, xMatters/Everbridge (IT Alerting), and ServiceNow.Lead an extremely talented group that has maintained a platform in confidence and growth including new applications in HR Case Management, IT Governance Risk and Compliance, Performance Analytics, and Service Portal to.

Production Support lead and responsible technology manager for Business View Services, xMatters, and ServiceNow. ServiceNow Developer for automation tracking, custom applications and catalog offerings, and license tracking dashboarding.Lead an extremely talented group that has changed the perception and adoption of the ServiceNow platform. Eliminated over.

Dublin, Ohio

Lead ServiceNow developer focusing on both process improvement and overall platform improvements. Directly responsible for the Content Management Portal, Walk-up solution (IT Clinic), and Content Management rebuild incorporating bootstrap for multiple user interfaces to maintain great user experiences.

Partnered with new director over Solution Delivery Excellence to identify Process Connection needs. ServiceNow Administrator for numerous tasks and incidents. Migrated SharePoint documents to ServiceNow via Knowledge Articles.

Manage and maintain over 150 SharePoint webpages, using document management system, html, and internal reporting tools. Created and maintained ServiceNow reports for all Cardinal Health ServiceNow users. Received ServiceNow administrator and advanced administrator training. Increased knowledge of ITIL through projects and training.

Supervised software installations, troubleshooting, active directory actions, and baseline imaging of PCs on the network. Provide telephone support for all Army National Guard Units in the State of Ohio.

Civil Affairs Information Management Supervisor in charge of tracking, analyzing and orienting database maintenance of current and past Civil Affairs operations and managing Microsoft Office SharePoint Server 2003 & 2007 data. Work closely with Geospatial Analyst Tool and Asymmetrical Software Kit. Maintained accountability and serviceability of electronic.

Managed multi-functional/multi-user information systems for over 200 computer workstations, field computing devices, printers, and various associated peripherals valued in excess of $1,000,000. Planned, supervised, coordinated, and provided technical assistance for the installation, operation, system analyst function, and unit level maintenance. Additional.

Successfully completed US Army Airborne Course. C Co. 1/507th, Fort Benning, Georgia.Stationed in 82nd Signal Battalion, Fort Bragg, North Carolina. Supported over 800 users on 2 separate networks, including the division commander and his staff. Assisted in the management of over 30 servers running Microsoft Server 2003, as well as Microsoft Exchange.

Fort Jackson, South Carolina, 1st Basic Combat Training Brigade, D Co. 2nd Battalion, 60th Infantry RegimentFort Gordon, Georgia, US Army Signal Regiment, D Co. 551st Signal Battalion, 15th Signal Brigade

Integrative Studies

Bachelor'S Degree, Organizational Leadership

Bachelor'S Degree, Bible/Biblical Studies

Bachelor Of Science (Bs), Web/Multimedia Management And Webmaster

Computer Science

Information Technology