Kyle Jackson Email & Phone Number

Vernon Hills, IL, US

Oak Brook, IL, US

San Antonio, Texas, US

• Run Cisco sales reports monthly starting the renewal process 90 days in advance to avoid customers falling off support and being at risk
• Pull contract downloads, Cisco Ready, Enterprise License Manager, and Prime License Manager reports to reconcile the data and give our customers an organized view of their SMARTnet inventory
• Lead customer calls by walking our customers through the renewal process and the contract management services we provide
• Handle the entire quote to order process and track the progress via Salesforce
• Assist teammates in large/complex Cisco renewals as the subject matter expert of the team
• Build and maintain strong business relationships to achieve sales growth

Skokie, Illinois, US

• Led security/network analysts through manufacturer trainings and vendor special programs so our team could provide the best possible offerings to our customers
• Developed training documents for account team as a resource to minimize customer issue resolution time
• Advised sales team on best practices, policies, and procedures for our largest Cisco accounts
• Managed contracts for Forsythe’s largest, key accounts, in the Upper Midwest, Heartland, and Southeast region
• Drove team to hit service level agreement in proposal turnaround and ordering processing every quarter
• Maintained SharePoint page with vendor discount structures, deal registration processes, and current vendor contacts

Skokie, Illinois, US

• Obtained detailed support services configurations and costs for proposed solution
• Completed deal packages by identifying, verifying and submitting information needed to process orders
• Participated in UAT testing in Oracle and was a key player in educating my colleagues in our new
• R11 and R12 system upgrades
• Facilitated conference calls with Maintenance Specialist, Account Managers, and Customers to discuss pricing and service level options on renewals
• Quoted and knowledgeable across all lines of business including Server, Storage, Network, and Security

New York, NY, US

• Responded to participant inquiries and requests regarding health benefits and resolve issues efficiently and professionally
• Improved call center’s Service Level Agreement by providing quick and accurate information
• Delivered superior customer service and build customer satisfaction and loyalty
• Created and implemented spreadsheets to enhance communication of accurate information and data processing
• Strived for one-call resolution on customer issues
• Utilized multiple call center support applications to efficiently assist participants

Knoxville, Tennessee, US

• Responsible for building and tearing down movie prints and communicating with Deluxe and Technicolor to transfer prints in and out of the building
• Handled customer service issues including refunds, bad customer service from employees, problems with film projection, and any unsatisfactory conditions the customer experienced
• Counted and recorded inventory levels nightly and report if on-hand inventory does not match what the theater’s system claims has been sold
• Regenerated multiple theater forms to coincide with REG’s system after the company acquired Kerasotes
• Supervised employees to ensure they are serving customers at satisfactory rate, up-selling and suggestive selling, and maintaining theater cleanliness

Chicago, Illinois, US

• Responsible for building and tearing down movie prints and communicating with Deluxe and Technicolor to transfer prints in and out of the building
• Handled customer service issues including refunds, bad customer service from employees, problems with film projection, and any unsatisfactory conditions the customer experienced
• Counted and recorded inventory levels nightly and reported if on-hand inventory did not match what the theater’s system claims has been sold
• Supervised employees to ensure they are serving customers at satisfactory rate, up-selling and suggestive selling, and maintaining theater cleanliness

Champaign, IL, US

• Assembled the proper equipment and food to be delivered to the catered event and help load and unload truck upon arrive at each location
• Responsible for setting up event and presentation of food to the customer

Lagrange, IL, US

• Taught junior high and high school students proper drumming techniques as well as basic and advance rudiments.
• Motivated students to practice and memorize their music and prepare them for their final summer performance