Kyle Jacobsmeyer Email & Phone Number

Tucson, Arizona

Support staff and faculty via internal ticketing systemProvide first point of contact via help lineTroubleshoot, repair, assemble, and deploy client workstationsConfigure and operate video conferencing via WebEx, Skype, and Cisco TandbergSupport of College printers, auditing of toner, and migration of college workstations from dated Server 2003 print server to Server 2012 R2Management of software packages such as SPSS, Atlas, Office suite, Adobe suite, Cisco Citrix, Skype, Endnote, Articulate, and SAS.Facilitate Pearson exam scanning and required reports via Remark Classic OMRCreate and edit faculty and staff profiles on College of Nursing websiteAssist in management of Typhon system for use in logging student clinical hoursAssist in connecting staff and faculty, remotely, to the College of Nursing network via VPN and remote desktop server when off siteCoordinate with telecom to install phones and phone lines for staff and facultyManage antiviral installation and configuration on client workstations via Kaspersky suite and the eventual shift to Microsoft Security Essentials across the collegeTroubleshoot network connectivity issues for both wired and wireless connectionsAudit and track of loaned assets as well as high-value college assetsOperate within a Windows environment with a mix of Windows and Mac workstations, along with support for Chromebooks and some Linux machinesUse of Windows command line, including bat files, and Linux terminal commands

Interacted with multiple customers and did as much as possible to tend to their needs and desires.Self-taught a greater understanding of the Self-Checkout registers.Handle customer complaints, concerns, and compliments in a timely, respectful manner.

Assisted with support tickets and the resolving of hardware or software issues.Re-installation of software on newly refurbished systems.Production of support website to assist in the change from Microsoft Exchange to Google Apps, including video-aides.Management and creation of accounts in Active Directory.Timely problem resolution of complications during assigned tasks, such as the remote distribution of key software packages.Resolution of problems of which management was unable to give adequate resources, including time related to research and solve problems with remote server access.

Bachelor Of Science (B.S.), Information Technology

Associate Of Science (A.S.), Network And System Administration/Administrator