Kyle Jeffers Email & Phone Number

Maysville, Nc, Us

Brentwood, Tennessee, Us

-Monitors automations and applies enhancements for individually built data integrations with custom connectors-Reviews API connectors configured to write transactions into NetSuite and problem solve data errors-Analyzes JSON datasets passed through Workato integrations being used to write transactions into ERP system. -Manages and resolves errors derived from Staffing and Expense Reporting systems

Minnetonka, Minnesota, Us

• Maintained JSON Data Integrations and continued apply enhancements to it's features and infrastructure as the company grows• Created EDI Data Transformations• Built custom HTTPS integrations which primarily focused on capturing B2C order data in real-time and import it into the NetSuite to be later dispersed out to the several fulfillment warehouses• Analyzed current operations and use of datasets in order to optimize internal workflows (i.e. using CRM data in a Marketing or Demand Generation tool).• Managed all platforms which were active integrations importing B2C Orders directly into NetSuite in real-time. (SOAP, HTTPS, EDI, S/FTP, etc.)• Created & maintained data integrations for tools used by Marketing & Demand Generation tools that include, but not limited to HubSpot, Unific, Fluent, etc.• Worked with Department Leads in Marketing, Sales, Supply Chain, and Demand Generation to determine necessities for their tools and what data points need to be mapped over to the various software and applications being used

• Supported several hundred unique ERP environments and their custom integrations to third-party applications (i.e. Supply Chain, Forecasts, Budgets, Requirements Planning, Manufacturing/Production, Fixed Assets, etc.) • Responsible for configuring custom third-party integrations and mapped to their appropriate applications & functions (i.e. ODBC, XML, etc.)• Analyzed custom change requests for quoting• Created customizations to base ERP functions, including but not limited to the stored procedures, scripts, etc.• Modified Design Studio screen layouts, forms, custom fields, views/saved-search, etc.• Prepared designs for new solutions related to functions or process to help simplify current internal workflows• Above average capabilities used to query SQL database for ad-hoc custom reports on request• Utilized T-SQL, among other SQL Server database debug tools (i.e. SQL Profiler) as a course of action to analyze data issues or software functions• The subject matter expert, and known for finding "needle in a haystack" data issues• Main point of contact for all client's escalated base software issues, including but not limited to time-sensitive issues like running Payroll, W2 generation, Payables, Physical Inventory, Forecasts, Budgets, etc.• Trained Client's IT staff to be their very own ERP Administrator and maintain their own local production/sandbox servers hosted onsite; including but not limited to security updates, user setup/security permissions, and server hygiene: database fragmentation, updating statistics, reorganizing indexes, debug, etc.• Installed and configured ERP software for multiple implementations which include, but not limited to upgrades, conversions, and general Client production go-live• Followed International & Federal regulations and guidelines for protection of sensitive consumer and/or employee data used in Payroll or W2 processing. This includes but not limited to, HR Forms and secret Ingredients, Recipes, or Proprietary code

● Led team through sales training and use of their product knowledge to educate their customers ● Coached the representatives to cross-sell Office 365 while providing a consultation for ERP solutions with Customers, and therefore selling ERP through the Microsoft Partner Network● Exceeded several goals by 5-10% on most weeks while enforcing strength in the team's continuous efforts to gain additional pipeline sales● Guided my team’s skillset in probing for the customer’s pain points and business needs ● Provided the sales team with a comprehensive understanding of what services or management tools are the best fits within varying corporate environments.● Assessed each Sales Agent weekly and reviewed their areas of opportunity● Performed quality assurance reviews as part of weekly 1-1’s with Sales Agents ● Received consistent positive feedback from the department director regarding delivery on sales goals, internal customer retention objectives, and exceeding weekly service expectations● Conducted interviews for new hires

Us

-Generated consistent sales revenue (B2B & B2C) for 10+ organizations within the Newspaper industry (Chicago Tribune, Sacramento Bee, Pioneer Press, etc.)-Led strong Sales teams that continuously recorded growing revenue during a decline of the global Newspaper industry & 2008 Market crash-Coached individual Sales Representatives through the usage of rebuttals and identified areas of opportunity using root-case analysis-Successful rates recorded each week outlining a retention in customers.-Verbally recognized by peers and management for my energy and dedication to bringing a fun and proactive sales team-Personally assisted Representatives by helping them build individual plans to reach beyond their goals and job requirements-Responsibilities included, but not limited to, addressing service disputes for all of the Twin Cities Metro territories-Performed daily as a Supervisor to Inbound Agents and Outbound Phone Representatives, dividing the day for each of my roles

Information Systems & Business Education

Associate Of Applied Science (As), Computer Network Systems (Cns)