Kyle Jones Email & Phone Number

Working as a Consultant with Alliants, the customer experience experts, whose clients include some of the most respected names in hospitality, retail, and travel: Four Seasons Hotels & Resorts, Bauer, Nobu Hospitality.Partnering with brands to optimize their customer experience. Mapping multiple guest journeys, identifying strengths and weaknesses, and implementing bespoke solutions. Creating personalized, engaging experiences that resonate with a brand’s identity, maximize engagement opportunities, and drive revenue.

Toronto, Ontario, Canada

Working as the Managing Director for a design agency building powerful branded digital experiences. Applying innovative technology to create close connections between brands and audiences. Clients include Rogers, Adidas, Boston Pizza, GameTV, and Sportsnet.Exceptional track record in increasing client retention rates by rapidly identifying unique customer needs and establishing a winning rapport.

Peterborough, Ontario, Canada

As a sales associate in the Mobile Audio department of future shop, I was involved in daily interactions with customers. I was responsible for providing excellent customer service as well as demonstrate knowledge of a variety of products. I must also have the ability to answer customer questions knowledgeably and efficiently. The position in Mobile Audio required me to prepare comprehensive car audio packages for customers, ensuring that the product is compatible with both their vehicle and their needs to ensure customer satisfaction. I was also responsible for cashing out customers. As a sales associate, I demonstrated my ability to work well as part of a team, as well as work effectively with a number of different managers. My position as sales associate has allowed me to develop strong interpersonal and communication skills, and am confident in my ability to sell a wide variety of products effectively.

Durham Region, Ontario, Canada

As a franchisee, I was responsible for running a business efficiently, while ensuring to follow company policies and procedures. I am responsible for hiring all employees, including a team of marketers to establish leads and secure work. Also responsible for hiring painters who will complete work secured by myself. When a lead is established I am responsible for estimating the cost of a job based on a variety of factors, demonstrating extensive knowledge in the area. I must always ensure that estimates are representative and fair. I am further responsible for ensuring that all employees are properly trained to avoid error and ensure customer satisfaction. Jobs must be completed on schedule and in a timely manner. This requires me to organize employee hours, taking into consideration factors such as customer availability and job completion dates. Most often, there are several jobs being completed at once. I also rely on the use of legal documents such as contracts and must ensure that customers understand fully the terms of payment and all terms agreed upon in signing such documents. With this position, I not only represent myself but also represent College Pro Painters. I must ensure to represent the company well and ensure customer satisfaction. This position has allowed me to develop effective sales, marketing, team management, time management and organizational skills.

Whitby, Ontario, Canada

Mistaken Agency is a non-profit event company introduced in 2007 to promote sports and bring extreme sports usually performed on water to land for the viewing pleasure of the general public.

Whitby, Ontario

The particular division of ABB Inc. in which I was employed designs, develops and produces electromagnetic stirring systems for applicable industries. Held the position of mechanical/electrical technician from September 2007 to July 2010. Responsible for researching and developing new products, and personally headed the development of a new product which has since been implemented in ABB's product line. Also responsible for performing initial start ups on equipment and commissioned products around the world. This position required me to travel to countries such as Egypt and India, as well as travel extensively to several areas in Western Europe and the United States. Introduced and implemented the use of a variety of mechanical and electrical equipment to ABB's international customers. Worked independently with foreign contacts and managed teams of workers to teach and demonstrate product use.

Psychology

Business Administration Certificate, Accounting

Mechanical Technician, Mechanical Engineering Related Technologies/Technicians