Kyle Johnson Email & Phone Number

Johannesburg, GP, ZA

City Of Johannesburg, Gauteng, South Africa

• Secured in excess of R150M in funding for clients from government organizations for skills development purposes and provided end-to-end project management to ensure successful delivery and completion of learning.
• Defined appropriate methodologies for new and legacy systems, improved operational best practices and refined internal processes to meet changing business environments resulting in year-on-year business growth
• Developed business plan/strategy, designed marketing materials including corporate identity, logo, website/ content, increased brand awareness and online presence through cost effective promotional platforms
• Established trusting relationships and developed confidence and with key business accounts, strategic partners and potential new clients and managed sensitive information of all stakeholders with confidentiality
• Negotiated contracts and optimized policies and proposals by identifying project scope, clarifying contractual agreements, SLA's, MOU's, risk management/mitigation, project plans/process maps and operational.
• Streamlined operations through collaboration with department heads to create/improve clear and effective communication/information flow ensuring successful completion of projects and overall customer satisfaction

• Assisted in development of project scope and objectives throughout development, involving relevant internal / external stakeholders to create project documentation / plans to promote comprehensive operational planning.
• Conducted high level meetings with Motus Senior Management, the Client and other relevant stakeholders to establish and maintain project objectives aligned to goals, milestones and targets.
• Served as primary point of contact for multiple teams assigned to project and tasked with making effective decisions when presented with different options to ensure correct allocation / alignment, resource availability.
• Instituted / conducted quality control measures throughout development and tracked project progression to analyze / track milestones in accordance with Client expectations.
• Adjusted schedules, targets and deadlines to meet changing project requirements, communicated changes required to various teams and stakeholders and managed expectations accordingly.
• Monitored staff and supplier performance and took decisive actions and/or improvised decisions and in real time to provide operational solutions as required.

Brisbane, Queensland, Australia

• Planned, managed and delivered Team Fleet and Bus Operations and ensured high quality, safe, on-time and clean transportation services rendered to FIFA Constituents in the Host City of Brisbane/Meaanjin.
• Directed scheduling of daily transportation operations for all constituent groups and ensured compliance with operating policies, regulations, labour agreements and protocols.
• Prepared reports on operational activities and incidents.
• Responded to and resolved real time interruptions or delays in fleet operations by creating alternate routes, setting up shuttles and dispersing supervisors to problem areas.
• Travelled to accident sites and emergencies to manage fleet service personnel and operations.
• Proactively worked to prevent accidents and reduce injuries by observing/identifying problem areas by performing safety audits, investigating incidents, enforcing safety regulations and recommending and implementing.

Doha, Qatar

• Managed / coordinated Accommodation Connector Bus System loops and operations
• Assisted in the design of network operations and service planning of the system itself
• Liaised with Workforce and Workstream Leads to determine bus routes, accommodation numbers, types and numbers of vehicles required, driver numbers required to meet needs and deliver services
• Worked closely with Tournament Bus Systems scheduling team to: o ensure accurate data was provided for the scheduling of buses and rostering of drivers o determine requirements, operational processes.
• Worked closely with Tournament Governing Bodies/Authorities and other external agencies to ensure a coordinated approach to route network, security and related processes
• Analysed ‘Test Events’ and served as a subject matter expert to assess and resolve operational issues

Doha, Qatar

• Directed day-to-day operations within a matrix management environment focused on key business metrics with oversight of division level managers, operations, sales, finance, human resources, safety and compliance
• Met with clients directly to take detailed briefs, clarify specific project objectives and developed comprehensive project plans and process maps for entire event lifecycle, from concept to execution
• Collaborated with Head of Departments, account managers, team leads, suppliers and service providers to ensure compatibility and coordination of staffing and resource allocation as per operational requirements
• Hired and cross-trained staff members for various event-specific functions, assessed employees' understanding of associated processes and delegated assignments to appropriate subordinates
• Tracked/assessed progress by maintaining up to date project documentation to analyse performance, manage scheduling and resource allocation and drove meetings to improve efficiency and optimize responsiveness
• Promoted adherence to client-event objectives, regulatory compliance and contractual obligations through effective delegation, prioritization, co-ordination and oversight of all event processes

Sochi, Russia

• Managed team of 28 venue staff across 12 venues utilized throughout Olympic / Para-Olympic Winter Games
• Led team in successful delivery of 12 VIP Hospitality Programs for Tier 1 Sponsors including VISA, Omega, VW Group, Samsung, The North Face etc
• Liaised directly with Olympic Organizing Committee, Senior Directors, Key Account Managers, Venue Managers, Logistics Managers, suppliers and vendors to coordinate event day operations
• Developed team communications and training material/manuals with venue specific information, logistics, company policies/procedures and client expectations
• Provided training to on-site staff and volunteers at venues to ensure that all operations/duties and correct processes were executed smoothly as per client guidelines and deliverables
• Managed quality assurance by acting as primary contact between clients, venues, logistics, vendors, staff and volunteers to ensure smooth execution of all program operations and support functions

London Area, United Kingdom

• Managed team of 60 venue staff and 8 project managers across 16 venues utilized throughout Olympic and Para-Olympic Games
• Led team in successful delivery of 18 VIP Hospitality Programs for Tier 1 Sponsors including VISA, BMW, Adidas, Omega, British Airways, Arcellor Mittal, Cisco, Eurostar, Nielsen, UK National Lottery etc
• Conducted on-site venue tours and delivered high level training to junior managers and team leads in critical roles to optimize operational plans, ensure quality control and customer service
• Collaborated with area managers to evaluate needs, co-ordinated resource allocation and delegated tasks to junior staff members based on individual strengths, skill sets and experience
• Supported logistics and transportation teams regarding event day specifics and assessed situational challenges in real time to resolve operational functions and improve guest itinerary and transportation schedule.
• Implemented incident management responses, including troubleshooting, root cause analysis and issue resolution

South Africa

• Managed team of 18 venue staff across 4 venues utilized throughout the 2010 FIFA Soccer World Cup
• Coordinated VIP movements and acted as personal chaperone to VISA's top international senior executives to/from airports, appointments, meetings, optional extra tours and activities, social events and venues
• Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation and proposal development for various events
• Managed supervisor itinerary and appointments and streamlined scheduling procedures
• Escorted large groups of clients to different locations around South Africa and liaised with area managers to ensure smooth operation of logistical functions, overall enjoyment and safe return of guests
• Evaluated existing plans, processes and events planning services to identify opportunities for improvement

B Phil Honours In Global Marketing / Startegic Management, International Marketing

Qualification: B Phil Honors in Global Marketing Management (NQF Level 8) Overview/ Outcomes Ø* Advanced Global Marketing Management with.

Diploma; Bachelors Degree, Creative Communications / Brand Management

Overview / Outcomes Ø* Marketing. Ø* Communications.