▪ Established workplace systems & analytics global strategy for systems (safety/security, space management, guest management, request tracking, lease management, etc) used globally in offices across Americas, APAC, and EMEA.▪ Determined and Implemented staffing strategy to support systems utilizing vendors▪ Managed workplace experience systems forecast and budget▪ Directed technical teams and individuals efforts to meet business needs using systems such as space management (Robin), analytics (Data Bricks and Tableau), ticketing (ServiceNow), and access control (Genetec)▪ Transitioned Riot to using office and space occupancy data for making real estate and space planning decisions.

▪ Scaled organization through organization design and staffing strategy to optimize leadership, live support, Scaled Agile (SAFe) delivery processes, and culture for a large and diverse group.▪ Achieved an average of 75% planned vs. completed delivery on multiple teams developing point data, data warehouses, data, lakes, ETLs, and data bus systems.▪ Improved live operations by designing and implementing emergent work systems.Managed budget planning, and tracking.

▪ Doubled software development features released by implementing Agile software development processes.▪ Improved team morale and efficiency by providing team leadership and supervision.▪ Increased software development value by aligning software development to strategy and senior business leaders.

▪ Led program to develop and launch Cricut Design Space, an innovative online platform, which allowed consumers to be inspired, design, and make DIY projects using Cricut electronic cutting machines.▪ Established Scrum development process with a new cross-functional (quality assurance, software engineering, and user experience) and globally distributed (US and India) team of 16.▪ Coordinated across other departments and teams such as hardware engineering, art, and marketing.▪ Defined acceptance criteria and prioritized backlog in collaboration with consumers, partners, stakeholders.▪ Reported product strategy, progress, and risks/mitigation plans to the executive team.

Project Manager, Company Acquisition Operations Integration ▪ Merged an acquired direct to consumer company’s website, warehouse logistics, support, and accounting into Cricut.▪ Led Integration team to consolidate ERP systems, direct to consumer websites, and internal business processes.▪ Analyzed and evaluated vendor e-commerce solutions and developed a recommendation to the executive team.Project Manager, Manufacturing Optimization ▪ Led cross-functional team (hardware engineers, firmware engineers, artists, marketing, manufacturing) to design a base sku manufacturing line in China.▪ Directed vendors to set up a JIT (just in time) Cricut cartridge manufacturing line in the U.S.▪ Drove alignment and set vision for a lower cost BoM (bill of materials) for Cricut cartridges.Project Manager, Enterprise Resource Planning (ERP) Implementation▪ Project Manager, Enterprise Resource Planning (ERP) Implementation▪ Led project team consisting of a cross-functional team of department leads (finance, accounting, sales, & operations), technical SMEs, and change champions. Project completed on time and within budget.▪ Designed changes to system and business processes. Analyzed benefits and costs of changing business practices to meet out-of-the-box SAP solutions versus making system changes to SAP to fit critical company processes.▪ Led cross functional team to integrate systems and transition warehouse & order fulfillment operations to a 3PL.

Analyzed and advised operations improvements on order processing, pulling, receiving, shipping, and stocking.Organized and taught company-wide training seminars to improve company efficiency and proficiency with technology.Reviewed and implemented new company IT policies and practices to increase efficiency.Increased management decision making by designing analytical reports

Interviewed, trained, and supported in supervising a team of seven employees.Created monthly customer invoices, monthly multi-departmental performance reports, and project proposal analysis; including feasibility and cost benefit analysis.Developed and changed operation processes to improve accuracy and efficiency. Percentage of filled requests increased by 13% within first year of employment.