• I work 37.5 hours per week (frequent overtime), I troubleshoot simple to complex queries regarding software (i.e backup exec) and hardware (i.e HDD replacement/Ram upgrade). We manage servers for a whole bunch of clients including Roxel, ASOS, Merlin and more. I work with a team of offshore staff and a team in the UK. I mainly deal with the UK only customers and the queries could be anything from low disk drive space (breaching threshold) to racking a server and installing hardware/software to the client specs. I previously was the onsite internal support staff and engineer for our SMB customers which involved me travelling offsite frequently to customers like Peugeot and Citroen to fix onsite hardware/software issues. I seconded from this role within 6 months of being at the company to my current role. I have learnt a-lot in this role and continue to progress my skills

Managing servers for a large group of clients including Roxel, ASOS, laterooms and more. We support over 2,000 servers, each customer bespoke to each other with different hardware and software versions. I get involved with Project work and help develop Customer Infrastructures to improve performance and prevent any system outages.

 Worked 35 hours per week (occasional overtime), answering calls and receiving emails for a company of over 500 employees, working in a team with 5 other support staff, giving 1st and 2nd line support for users. Using Richmond support desk to log and track calls and emails. Dealing with all queries ranging from basic support to server level queries, active directory and software installations. Occasionally visit offices across the country to offer onsite support and to fulfil any I.T requests. During my time at the company I have shared my skills with a few members of staff and been a great team player. Looked after the helpdesk and backups procedure whilst going through management and staff change leaving me at the desk on my own supporting 200+ staff at one time. We have recently moved to a virtual infrastructure and my knowledge on this is increasing daily.

Worked 37 hours a week plus optional overtime, answering calls to customers who wanted to query a bill or set up a payment plan, moved customers’ accounts when they moved address and took payments, this was using a system called Target and payments using Bill Pay plus.

 Work a 23 hour contract with flexible hours, either operating the tills, or dealing with customers on the shop floor; have learnt great customer service from this job and gained confidence within myself.